Venue Guest Experience Representative - Schenectady

Poseidon Digital • Schenectady, NY

16h • Onsite

About The Position

WORLDS® is seeking an energetic, tech-savvy professional with outstanding communication and customer service skills to represent the company at its immersive, cinematic projection shows. This part-time role requires reliability, strong leadership, and the ability to create a smooth and enjoyable guest experience. WORLDS® produces fully immersive cinematic music and art projection shows for planetariums and giant-screen theaters, aiming to relieve stress, evoke joy, and create a mesmerizing experience for audiences. The successful applicant will be hired into WORLDS® (Poseidon's US-based partner company) and all offers of employment are contingent upon clear results of a thorough background check.

Requirements

• Minimum 2 years of customer service or event experience (hospitality, retail, or similar roles preferred).
• Strong verbal communication and interpersonal skills.
• Ability to take initiative and work independently.
• Comfortable working in a fast-paced, high-energy environment.
• Reliable transportation to and from the venue.
• Consistent availability for scheduled dates (Fridays, Saturdays, Sundays from 4:00pm-9:15pm, with initial scheduled dates including 5/15/2026, 5/23/2026, 5/29/2026, 6/5/2026, 6/12/2026, 6/21/2026).
• A strong communicator who can confidently engage with guests and venue staff.
• Tech-savvy and comfortable using iPhone apps, including WhatsApp.
• Reliable, punctual, and detail-oriented with excellent judgment.
• A proactive problem solver who stays calm under pressure.
• A team player with leadership skills, able to direct on-site venue staff when necessary.

Responsibilities

• Set up and take down signage, check-in tables, and merchandise displays, and charge devices.
• Greet and check in guests, answer questions, and ensure a seamless audience experience.
• Facilitate sales, track inventory as needed, report issues, request additional assets and merch as necessary.
• Monitor the event flow and quickly resolve any on-site issues.
• Maintain timely communication with the Venue Operations team and venue staff, relay concerns, and provide feedback for improvement.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees