Account Executive, Premium Service | Full-Time | Moody Center

Oak View Group•Austin, TX

1d•Onsite

About The Position

The Account Executive, Premium Service, is responsible for developing and fostering relationships with Right of First Refusal (ROFR) premium members while overseeing the operational coordination required to support premium ticketing and membership access for events. This role serves as the primary relationship owner for assigned accounts and works closely with Ticketing, Finance, and internal departments to ensure premium memberships function properly across events while maintaining a high level of service and engagement with members. This role pays an hourly rate of $24.00-$25.48 and is commission eligible.

Requirements

Bachelor’s degree from an accredited four-year college or university preferred.
Minimum of 2–3+ years of experience in sports, hospitality, live entertainment, or premium client service environments preferred.
Demonstrated ability to manage client relationships and provide high-level customer service to premium clients, corporate partners, or executives.
Strong communication skills, both written and verbal, with the ability to interact confidently and professionally with members and internal partners.
Strong organizational and time management skills, with the ability to manage multiple projects and deadlines simultaneously.
Ability to work effectively in a fast-paced, event-driven environment where priorities may shift quickly.
Experience working with CRM systems (Salesforce or similar) and maintaining accurate client records preferred.
Ability to collaborate with multiple departments, including Ticketing, Finance, Marketing, and Operations.
Strong problem-solving skills and the ability to troubleshoot member issues quickly and professionally.
Presents self in a professional manner appropriate for premium client environments and the ability to confidently engage with senior executives and corporate decision-makers.
Ability to work a flexible schedule is required, including nights, weekends, holidays, and arena events.

Responsibilities

Serve as the primary relationship owner for assigned ROFR premium membership accounts.
Conduct proactive outreach and relationship building with members.
Maintain an understanding of member preferences, interests, and attendance patterns.
Provide proactive communication regarding relevant event opportunities.
Host members during events when appropriate to strengthen relationships.
Follow up with members after major events or experiences.
Ensure members understand and utilize the full value of their membership benefits.
Monitor member engagement and identify opportunities to increase participation.
Address member concerns that may impact extension decisions.
Lead renewal and extension conversations for assigned accounts.
Maintain accurate records of member interactions, notes, and touchpoints in Salesforce.
Coordinate ROFR ticketing setup and purchase windows for memberships.
Serve as the primary liaison for premium ticketing needs related to individual events.
Work closely with the ticketing team on premium inventory builds and seat relocations.
Develop relocation strategies when premium inventory must be adjusted for events.
Coordinate execution of inventory adjustments with the ticketing team.
Manage and submit files for ticket builds to ensure accurate seat assignments and pricing structures.
Review event builds to verify premium inventory accuracy, including seat locations, pricing codes, and member allocations.
Coordinate with Ticketing to release or hold inventory when adjustments are required for member requests or operational needs.
Support ROFR windows by coordinating inventory pulls, seat availability, and member access.
Troubleshoot ticketing issues impacting premium members, including seat access, transfers, and ticket distribution.
Support members with event access and ticket management questions.
Maintain CRM accuracy related to ticketing activity.
Partner with Ticketing and Finance to ensure pricing codes and revenue reporting align with membership structures.
Coordinate internally with departments to ensure premium memberships operate smoothly across events.
Communicate operational updates that may impact premium members.
Other duties as assigned.