Account Executive - Mid Market

Freshworks•Boston, MA

8d•Hybrid

About The Position

At Freshworks, we believe great employee experiences start with great people - and that includes you. We're growing fast, and we're looking for a Mid-Market Account Executive who's passionate about building relationships, solving meaningful problems, and shaping the future of work. In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach - connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management. This is more than just a sales role - it's about impact, collaboration, and growth.

Requirements

3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships
A natural communicator who knows how to listen deeply, ask the right questions, and drive value
Solid understanding of SaaS platforms
Comfortable working in a fast-paced, evolving environment where your ideas are valued
A consultative, adaptable, and thoughtful approach - you're strategic but also hands-on when needed

Nice To Haves

worked with employee experience (EX) solutions

Responsibilities

Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement - and offer tailored solutions that drive real impact.
Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery
Work closely with buying teams, creating trust and clarity throughout the decision-making process
Manage and close mid-sized opportunities with confidence, from negotiation through final agreement
Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer