Account Executive, Membership Services | Full-Time | Acrisure Arena
About The Position
Acrisure Arena is seeking a detail-oriented and service-driven Account Executive, Membership Services, to support and enhance the experience of season ticket members, premium clients, and group customers for the Coachella Valley Lakers, the NBA G League affiliate of the Los Angeles Lakers. This role is responsible for delivering exceptional customer service, managing client relationships, and supporting retention and revenue growth initiatives. The ideal candidate is proactive, highly organized, and passionate about sports and fan engagement, with the ability to create memorable experiences that strengthen long-term relationships within the Coachella Valley community.
Requirements
- Bachelor’s degree or equivalent experience preferred.
- 1-3 years of customer service, account management, or sales experience, preferably in sports, hospitality, or entertainment.
- Strong verbal and written communication skills with the ability to engage a diverse fan base.
- Proven ability to build relationships and deliver high-quality service experiences.
- Problem-solving mindset with the ability to manage and resolve customer concerns effectively.
- High level of professionalism, integrity, and ability to represent the Coachella Valley Lakers brand.
- Team-oriented with a positive attitude, strong work ethic, and commitment to service excellence.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Self-motivated and adaptable in a fast-paced, customer-focused environment.
- Must be able to work a flexible schedule inclusive of weekends, nights, and holidays as required.
- Must be able to work all home games and team events.
Responsibilities
- Serve as primary point of contact for assigned season ticket members, premium clients, and group leaders supporting Coachella Valley Lakers accounts.
- Build and maintain strong relationships to drive retention, renewals, and overall customer satisfaction tied to NBA G League ticketing initiatives.
- Execute proactive touchpoint strategies, including phone calls, emails, and in-person meetings, to enhance fan experience.
- Fulfill client requests and resolve issues in a timely and professional manner, ensuring a high level of service delivery.
- Manage member agreements, account updates, and invoicing, maintaining accurate and organized client records.
- Collaborate with sales executives to generate new sales leads.
- Generate revenue for the Coachella Valley Lakers using all sales methods, including cold calls, face-to-face appointments, arena tours, prospecting, and networking.
- Provide on-site support during home games and events, including managing premium areas and delivering elevated service experiences.
- Contribute to a positive service culture by collaborating across departments to support organizational goals.
- Participate in team meetings, training sessions, and service initiatives aligned with overall business objectives.
- Represent the Coachella Valley Lakers at Acrisure Arena in a professional manner at all times.
- Perform other duties as assigned.
Benefits
- Health, dental, and vision insurance
- 401(k) savings plan
- 401(k) matching
- Paid time off (vacation days, sick days, and 11 holidays)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
