Account Manager, Membership Services

Arizona Cardinals•Tempe, AZ

4d•Onsite

About The Position

The Arizona Cardinals are looking for a dedicated and customer-focused Account Manager to join our team. Located in in the picturesque state of Arizona, this role offers a unique opportunity to work at one of the most exciting organizations in the NFL. The Arizona Cardinals joined the NFL as a charter member in 1920, which makes us the oldest continuously run professional football franchise in the US. The Account Manager, Membership Service will be at the forefront of delivering exceptional fan experiences, providing top-tier customer service, and developing meaningful connections with our Club Members. As a significant contributing factor to the overall success of the Arizona Cardinals, your commitment to fan satisfaction will be instrumental in growing our fanbase and fostering lifelong fans.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent experience
Proven track record of 1-2 years of service and sales experience, or equivalent
A positive commitment to providing exceptional customer service
Candidate must have a strong work ethic and desire to build a career in professional sports
Ability to stay organized and finish tasks in a timely manner
Strong communication skills, both verbal and written, and exceptional interpersonal skills
Excellent organizational skills and attention to detail
Proficient in Microsoft Word, Excel, and Outlook
Flexibility to work evenings, weekends, and holidays; hours may vary depending on business needs.
Must complete all pre-employment forms and successfully pass a background check.

Nice To Haves

Experience in the Sports & Entertainment industry preferred.

Responsibilities

Manage and cultivate relationships across an assigned portfolio of Season Ticket Members, serving as the primary point of contact for account needs while delivering an exceptional member experience.
Drive annual retention and renewal efforts through proactive engagement, strategic account planning, and value-driven conversations at games, events, out-of-office meetings, and stadium tours, with a primary focus on member satisfaction and long-term loyalty.
Conduct regular business reviews, in-person meetings, and stadium tours with members to understand organizational and personal goals, strengthen relationships, and uncover opportunities for account growth.
Utilize member segmentation, engagement data, tenure, and account trends to prioritize outreach efforts, identify at-risk accounts, address concerns and executive retention strategies that maximize retention outcomes.
Identify, develop, and close new revenue opportunities within existing accounts, including seat upgrades, additional memberships, premium seating products, group outings, and hospitality experiences.
Generate new business opportunities through prospecting, referrals, networking, inbound inquiries, and targeted outreach efforts, while maintaining a primary focus on retention and account growth.
Utilize a consultative approach to recommend products and solutions that align with member needs and organizational objectives while maximizing account value.
Implement scalable communication and engagement plans that effectively support a high-volume member portfolio while maintaining a personalized experience for key accounts.
Meet or exceed established goals related to retention, account growth, revenue generation, and new business development.
Utilize CRM systems to document member interactions, sales activities, pipeline progression, and account growth strategies.
Represent the organization at games, events, networking functions, and community engagements to strengthen relationships and generate new business opportunities.
Perform Game / Event requirements as needed.
Other duties as assigned.