Account Executive, Expansion (EST)

Triple Whale

2d•Remote

About The Position

We're looking for an Account Executive, Expansion to help our customers unlock more value from Triple Whale as they grow. This role sits at the intersection of sales, customer success, and strategic consulting. You'll partner closely with existing customers to understand their goals, identify opportunities to deepen their adoption of the platform, and recommend solutions that drive measurable business outcomes. Success in this role requires a consultative approach, strong commercial instincts, and a genuine passion for helping ecommerce brands win. You'll start as an individual contributor with the opportunity to help shape and scale our expansion motion as the team grows.

Requirements

3+ years of experience in SaaS sales, account management, customer success, or a related customer-facing role.
Proven track record of growing existing customer relationships and exceeding revenue goals.
Strong consultative selling skills with the ability to connect customer challenges to business value.
Exceptional communication and relationship-building abilities.
Highly empathetic and customer-centric, with a natural ability to earn trust and influence stakeholders.
Analytical and data-driven, with the ability to identify patterns, opportunities, and risks across customer accounts.
Curious about ecommerce, digital marketing, and the challenges modern brands face.
Comfortable operating in a fast-moving environment with ambiguity, ownership, and multiple competing priorities.
Self-starter who thrives when given autonomy and the opportunity to build

Responsibilities

Own and grow a portfolio of existing Triple Whale customers through strategic upsell and cross-sell opportunities.
Build trusted relationships with key stakeholders and become a strategic advisor to their business.
Proactively identify growth opportunities based on customer goals, product adoption, account health, and business performance.
Develop a deep understanding of each customer's ecommerce strategy, tech stack, and growth objectives.
Partner with customers to align Triple Whale solutions with their evolving needs and business priorities.
Lead commercial conversations, presentations, and negotiations with decision-makers across customer organizations.
Create scalable plays and workflows that leverage account signals, usage trends, and customer behavior to drive expansion opportunities.
Monitor account performance, product adoption, utilization trends, and customer sentiment to uncover opportunities and mitigate risk.
Collaborate closely with Customer Success, Support, Product, and Marketing teams to maximize customer outcomes and retention.
Help define and improve the expansion process as we continue to scale.