Account Executive, Employee Benefits

HUB International • San Diego, CA

2d • $150,000 - $185,000

About The Position

The Employee Benefits Account Executive manages an assigned book of business, develops client relationships, and works to grow and retain clients. In partnership with Producers, the Account Executive develops and implements clients’ multi-year strategic plans and ensures clients have the support, tools, and resources needed to manage health and welfare programs. The role serves as a liaison between employer-group administrators and insurance carriers.

The position combines strategic benefits planning with account management, renewals, market analysis, enrollment, billing support, implementation, and issue resolution. It also works closely with Producers and HUB teams to deliver client service, marketing, and renewal activities in accordance with HUB’s practices and procedures.

Requirements

• High school diploma or GED; a college degree is strongly preferred.
• At least 5 years of related employee benefits insurance industry experience, preferably in brokerage, or an equivalent combination of education and experience.
• Life and Health insurance license.
• Strong knowledge of employee benefits products and services and their delivery to clients, including related legislation such as ACA, COBRA, and HIPAA.
• Ability to effectively interact with people at all levels of an organization.
• Computer skills, including Microsoft Office Suite, Outlook, and agency management systems.
• Ability to identify complex problems, assess relevant information, evaluate options, and implement solutions.
• Critical-thinking skills to evaluate the strengths and weaknesses of alternative solutions, conclusions, or approaches.
• Ability to prioritize and organize multiple tasks and responsibilities and complete assignments accurately and on time.
• Ability to communicate professionally and effectively, orally and in writing, with internal and external customers.
• Ability to develop and maintain strong client relationships and work effectively with insurance and service vendors to meet client needs.
• Ability to respond to customer needs, solicit feedback, improve service, and handle difficult or emotional customer situations promptly and accurately.
• Ability to work effectively with a team and coach others in developing their skills and abilities.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Desire to learn and grow within the insurance industry.

Nice To Haves

• College degree.
• Brokerage experience in the employee benefits insurance industry.
• Experience managing wellness programs within large accounts.
• Experience in self-funded account management.

Responsibilities

• Establish and maintain strong business relationships with clients and insurance carriers.
• Maintain accurate and organized account files, document client and carrier conversations, update HUB and agency management systems, and ensure data accuracy.
• Understand clients’ businesses and insurance objectives and analyze and compare insurance plans for suitability.
• Inform clients about HUB resources, carrier and vendor offerings, and industry trends.
• Assist clients with billing issues, including auditing and reconciliation.
• Develop and communicate market analysis strategies, analyze results, report to carrier and vendor partners, and negotiate with carriers during the process.
• Ensure services are implemented according to project plans and client deliverables meet quality standards.
• Facilitate client introductions and coordinate with HUB Specialty Practice Teams.
• Gather data and prepare or conduct renewal, open enrollment, and post-renewal debrief presentations.
• Lead implementation of new and renewed plans or programs.
• Lead resolution of escalated, complex service issues requiring policy interpretation and experience-based judgment.
• Interact regularly with clients to develop relationships, advise them of product and service offerings, and obtain performance feedback.
• Manage enrollment processes, meet with clients or employees, complete employer-group applications, follow up with carriers, and oversee online enrollment system implementation and maintenance.
• Partner with Producers to develop and implement benefits strategies, including program design, financial analysis, plan assessment, benchmarking, and funding alternatives.
• Prepare or peer review and deliver, as applicable, Employee Benefits Compensation Disclosures.
• Provide benchmarking and plan assessment data.
• Provide direction on contribution modeling with Business Analysts.
• Give feedback to sales, account management, and marketing teams for future service enhancements.
• Quality-review financial and communication materials prepared by the team.
• Lead strategic planning, including benefits program design, multi-year strategy, compliance calendars, and implementation timelines.
• Stay informed about insurance industry changes and external conditions, complete relevant continuing education, and recommend appropriate client responses.
• Submit letters of broker of record to carriers and follow up to obtain contracts, current renewal information, and current benefit descriptions.
• Update annual open enrollment packets with current benefits and rates, COBRA administration forms, written plan documents, and summary plan descriptions; this may also include Form 5500 filings.
• Work with Producers and other HUB personnel on client service, marketing, and renewal activities while following HUB best practices and procedures.
• Perform other duties and projects as assigned.

Benefits

• Competitive and flexible benefits options, including health, dental, vision, life, and disability insurance.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• 401(k) accounts and retirement savings matching.
• Paid time off and paid parental leave.
• Wellbeing program.
• Eligible bonuses, equity, and commissions for some positions.
• Structured training, licensing support, and ongoing development opportunities.
• Company-paid life and disability plans.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED