Account Executive - Commercial Entertainment

Marsh McLennan•Van Nuys, CA

3d•Hybrid

About The Position

The Account Executive (AE) on the Commercial Entertainment team is responsible for providing the highest quality service to customers, selling new lines of coverage, and cross-selling within the existing book of business. This role serves as the day-to-day liaison between the insurance company (MIB) and designated accounts, managing and controlling client relationships. The AE will handle daily servicing, including coverage issues, contract analysis, exposure analysis, endorsement activity, routine coverage questions, problem-solving, renewal control, proposal preparation, and policy checking/binding. Experience in all areas of Commercial Entertainment insurance is required. The AE will also inform the Producer on strategic account issues, claims, and potential problems, overseeing renewals, account management, and new business development while ensuring Standard Operating Guidelines (SOG’s) are followed.

Requirements

Experience in all areas of Commercial Entertainment insurance.
Ability to build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations at all times.
Ability to provide consistent, accurate, timely and pertinent communication to clients through “constant tough” via emails, phone contact and meetings.
Ability to respond to client inquiries/issues within a 24 hour timeline.
Ability to resolve/assist with any service or claims issues/questions.
Ability to assist in design of or independently design insurance plans for clients.
Ability to assist clients in making appropriate coverage changes.
Ability to conduct face-to-face meetings with the clients to review summary reports, make presentations, and to maintain client relationships as often as necessary.
Ability to inform and educate clients about coverage, exclusions and exposures; gaps in coverage, stewardship programs; and other relevant information.
Ability to monitor and review client satisfaction at least quarterly; report findings/issues to Producer of the account.
Proficient MS Office Suite (Word, Excel, Outlook)
High school diploma is required

Nice To Haves

College Degree preferred
Current California Department of Insurance License
3-7 years of experience

Responsibilities

Provide the highest quality service to customers.
Sell new lines of coverage and cross-sell within the existing book of business.
Serve as the day-to-day liaison between the insurance company (MIB) and designated accounts.
Manage and control relationships with clients (business managers and/or individual customers).
Handle daily servicing of customers, including addressing coverage issues, contract analysis, and exposure analysis.
Handle and/or direct all inside service work associated with clients’ accounts, including endorsement activity, routine coverage questions, problem-solving, renewal control, preparation of formal proposals, and checking and binding policies.
Inform the Producer on strategic account issues, claims, and other potential problems.
Oversee all processes related to renewals, account management, and new business development.
Ensure Standard Operating Guidelines (SOG’s) are used and followed for all insurance transactions.
Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations.
Provide consistent, accurate, timely, and pertinent communication to clients via emails, phone contact, and meetings.
Respond to client inquiries/issues within a 24-hour timeline.
Resolve/assist with any service or claims issues/questions.
Assist in the design of or independently design insurance plans for clients, thinking about out-of-the-box solutions.
Assist clients in making appropriate coverage changes; make each contact a marketing opportunity.
Conduct face-to-face meetings with clients to review summary reports, make presentations, and maintain client relationships.
Inform and educate clients about coverage, exclusions, exposures, gaps in coverage, stewardship programs, and other relevant information.
Monitor and review client satisfaction at least quarterly; report findings/issues to the Producer of the account.