Account Executive - Commercial Entertainment

Marsh McLennan•Van Nuys, IN

1d•Hybrid

About The Position

Marsh McLennan Agency provides commercial insurance, commercial entertainment, film and tv insurance, employee health & benefits insurance, and private client insurance solutions. With 9,000 colleagues and 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of Marsh McLennan. As an Account Executive on the Commercial Entertainment team, you will be responsible for providing the highest quality service to customers, selling new lines of coverage, and cross-selling within the existing book of business. You will serve as the day-to-day liaison between the insurance company and designated accounts, managing and controlling client relationships. Daily servicing includes addressing coverage issues, contract analysis, exposure analysis, handling endorsement activity, routine coverage questions, problem-solving, renewal control, proposal preparation, and policy checking/binding. Experience in all areas of Commercial Entertainment insurance is required. You will inform the Producer on strategic account issues, claims, and potential problems, and oversee all processes related to renewals, account management, and new business development, ensuring Standard Operating Guidelines are followed.

Requirements

Experience in all areas of Commercial Entertainment insurance.
Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations at all times.
Provide consistent, accurate, timely and pertinent communication to clients through “constant tough” via emails, phone contact and meetings.
Respond to client inquiries/issues within a 24 hour timeline.
Resolve/assist with any service or claims issues/questions.
Assist in design of or independently design insurance plans for clients . . . think about out-of-the-box solutions.
Assist clients in making appropriate coverage changes; make each contact a marketing opportunity.
Conduct face-to-face meetings with the clients to review summary reports, make presentations, and to maintain client relationships as often as necessary.
Inform and educate clients about coverage, exclusions and exposures; gaps in coverage, stewardship programs; and other relevant information.
Monitor and review client satisfaction at least quarterly; report findings/issues to Producer of the account.
Ability to use computer keyboard and sit in a stationary position for extended periods as well as use office machinery such as fax and copy machines, and telephones.
Work is performed in a typical interior/office work environment.

Nice To Haves

College Degree preferred (high school diploma is required)
Current California Department of Insurance License
3-7 years of experience
Proficient MS Office Suite (Word, Excel, Outlook)

Responsibilities

Provide the highest quality service to customers.
Sell new lines of coverage and cross sell within the existing book of business.
Serve as the day-to-day liaison between the insurance company and designated accounts.
Manage and control client relationships.
Address various coverage issues, contract analysis, and exposure analysis.
Handle and/or direct all inside service work associated with clients’ accounts, including endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, and checking and binding policies.
Inform the Producer on strategic account issues, claims, and other potential problems.
Oversee all processes related to renewals, account management, and new business development.
Ensure Standard Operating Guidelines (SOG’s) are used and followed for all insurance transactions.
Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations.
Provide consistent, accurate, timely, and pertinent communication to clients via emails, phone contact, and meetings.
Respond to client inquiries/issues within a 24-hour timeline.
Resolve/assist with any service or claims issues/questions.
Assist in the design of or independently design insurance plans for clients, thinking about out-of-the-box solutions.
Assist clients in making appropriate coverage changes; make each contact a marketing opportunity.
Conduct face-to-face meetings with clients to review summary reports, make presentations, and maintain client relationships.
Inform and educate clients about coverage, exclusions, exposures, gaps in coverage, stewardship programs, and other relevant information.
Monitor and review client satisfaction at least quarterly; report findings/issues to Producer of the account.