Associate Account Executive - Commercial Entertainment

Marsh McLennan•Van Nuys, IN

1d•Hybrid

About The Position

The Associate Account Executive (AAE) on the Commercial Entertainment team is responsible for providing the highest quality service to customers, selling new lines of coverage, and cross-selling within the existing book of business. The AAE will serve as the day-to-day liaison between the insurance company (MIB) and designated accounts, managing and controlling client relationships. This role involves daily servicing of customers, including addressing coverage issues, contract analysis, exposure analysis, handling inside service work, endorsement activity, coverage questions, problem-solving, renewal control, preparing proposals, and policy checking/binding. The AAE must have experience in all areas of Commercial Entertainment insurance and will inform the Producer on strategic account issues, claims, and potential problems. The AAE is responsible for overseeing renewals, account management, new business development, and ensuring Standard Operating Guidelines (SOG’s) are followed for all insurance transactions.

Requirements

Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations at all times.
Provide consistent, accurate, timely and pertinent communication to clients through “constant tough” via emails, phone contact and meetings.
Respond to client inquiries/issues within a 24 hour timeline.
Resolve/assist with any service or claims issues/questions.
Assist in design of or independently design insurance plans for clients.
Assist clients in making appropriate coverage changes.
Conduct face-to-face meetings with the clients to review summary reports, make presentations, and to maintain client relationships as often as necessary.
Inform and educate clients about coverage, exclusions and exposures; gaps in coverage, stewardship programs; and other relevant information.
Monitor and review client satisfaction at least quarterly; report findings/issues to Producer of the account.
High school diploma is required.
3-7 years of experience.
Proficient MS Office Suite (Word, Excel, Outlook).

Nice To Haves

College Degree preferred.
Current California Department of Insurance License.

Responsibilities

Provide the highest quality service to customers.
Sell new lines of coverage and cross-sell within the existing book of business.
Serve as the day-to-day liaison between the insurance company (MIB) and designated accounts.
Manage and control client relationships.
Handle daily servicing of customers, including addressing coverage issues, contract analysis, and exposure analysis.
Handle or direct inside service work associated with clients' accounts.
Manage endorsement activity, routine coverage questions, and problem-solving.
Manage renewal control and preparation of formal proposals.
Oversee policy checking and binding.
Inform the Producer on strategic account issues, claims, and other potential problems.
Oversee all processes related to renewals, account management, and new business development.
Ensure Standard Operating Guidelines (SOG’s) are used and followed for all insurance transactions.
Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations.
Provide consistent, accurate, timely, and pertinent communication to clients via emails, phone contact, and meetings.
Respond to client inquiries/issues within a 24-hour timeline.
Resolve or assist with any service or claims issues/questions.
Assist in the design of, or independently design, insurance plans for clients, including out-of-the-box solutions.
Assist clients in making appropriate coverage changes.
Conduct face-to-face meetings with clients to review summary reports, make presentations, and maintain client relationships.
Inform and educate clients about coverage, exclusions, exposures, gaps in coverage, stewardship programs, and other relevant information.
Monitor and review client satisfaction at least quarterly and report findings/issues to the Producer of the account.