Account Director

Knight Facilities Management Inc•Midland, MI

8h•$150,000 - $170,000•Hybrid

About The Position

We’re looking for an experienced Account Director to lead a large, national Integrated Facilities Management (IFM) account supporting a complex industrial/manufacturing portfolio. This role is responsible for overall account performance—operations, financial results, client relationships, and team leadership. You’ll work closely with both client leadership and internal teams to ensure facilities services run safely, efficiently, and in support of production. If you enjoy leading large teams, managing complex operations, and driving results in industrial environments, this is a high-impact leadership role.

Requirements

10+ years of leadership experience in facilities management, industrial services, or manufacturing
Experience managing large, multi-site operations and teams
Proven P&L ownership and financial management experience
Strong understanding of industrial environments and maintenance operations
Track record of building client relationships and delivering results
Ability to lead through complexity and drive accountability

Responsibilities

Act as the primary point of contact for senior client stakeholders
Lead operations across a national multi-site contract, ensuring consistent, high-quality service delivery
Own the account P&L, including budget, forecasting, and cost control
Drive performance improvements, cost savings, and operational efficiency
Build strong partnerships with operations, engineering, and site leadership
Lead and develop a multi-level team (regional managers, site leaders, frontline staff)
Oversee subcontractors and vendor performance
Ensure safety, compliance, and risk management standards are met
Use data and reporting to drive decisions and improve outcomes
Identify opportunities to grow the account and strengthen the partnership