Account Director

SBM Management Services • San Jose, CA

18h • Onsite

About The Position

Plans, develops, and implements customer strategies for the retention of existing business and growth within a specific customer.

Requirements

• Bachelor’s degree in Business Management, or a related field from a four-year college or university with 5-8 years of experience; or equivalent combination of education and experience.
• May be required to have a valid driver’s license.

Responsibilities

• Provides direction and develops growth and retention for client specific programs.
• Reviews research to anticipate competition and market trends and translate customer’s attitudes of services and relationship
• Consults with development teams on market requirements and product features
• Communicates strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team
• Coordinates and aligns strategy with corporate growth plan.
• Works with other departments to help develop relationship with regards to, pricing, positioning, and packaging
• Evaluates and analyzes program results and presents recommendations for changes in strategy
• Carries out management responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensure employees are properly trained on tasks and safety requirements.

Benefits

• Comprehensive benefit packages

What This Job Offers

• Job Type: Full-time
• Career Level: Manager