Acct. Director, Enterprise Accts. - Memberships USA

Virtuoso, Ltd.• Virtual, US,

12d•$105,000 - $115,000

About The Position

The Account Director, Enterprise Accounts – Memberships USA supports travel agencies producing over $40 million annually, focusing on a segment of the highest-producing agencies. Reporting to the General Manager, the role centers on relationship management, strategic sales growth, and advisor engagement in the luxury travel sector. The position provides full-service support to a portfolio of large and growing agencies, helping them use Virtuoso programs, benefits, resources, and tools to meet their goals. It also supports agency performance and growth through strategic planning, training, communication, onboarding, and coordination with internal teams and preferred partners. In agency interactions, the Account Director represents the Virtuoso brand and upholds luxury service standards. Infrequent domestic travel may be required for company events, estimated at one to three trips per year. The role has daily contact with Virtuoso staff and external meetings with Preferred Partners.

Requirements

At least 5 years of experience in account management or travel industry operations.
Familiarity with luxury travel services and agency models.
Strong interpersonal and communication skills.
Ability to manage multiple accounts and prioritize tasks effectively.
Proficiency in CRM systems and Microsoft Office Suite.
Bachelor’s degree preferred; equivalent experience considered.

Nice To Haves

Bachelor’s degree.

Responsibilities

Customize agency strategic plans using Virtuoso programs and benefits to support agency goals and objectives.
Create growth plans for Enterprise Agencies and their Associate Agencies.
Monitor agency performance and provide insights to the General Manager for strategic planning.
Provide full-service support to a portfolio of large and growing agencies in the luxury travel sector.
Provide access to operational resources and tools, including reporting, data analysis, and resource coordination.
Present new initiatives and tools to agency owners, managers, and executives.
Train agency advisors on Virtuoso products and services.
Access subject matter experts to enhance agency knowledge.
Maintain strong relationships with agency owners and managers.
Support communication of Tier 3 and Tier 4 Partner benefits to accounts.
Drive communication and alignment for override achievement.
Assist with onboarding new agencies and advisors to ensure smooth integration into the network.
Facilitate communication between agencies and internal departments to resolve issues and optimize performance.
Coordinate training and engagement initiatives tailored to large agencies.
Represent the brand and uphold luxury service standards in agency interactions.