Account Director, Business Travel

Four Seasons Hotels and Resorts•New York, NY

8d•$160,000 - $175,000•Hybrid

About The Position

The Account Director, Business Travel drives revenue growth and optimizes performance across a portfolio of key global Negotiated Corporate accounts. The role develops and executes account strategies, identifies new business opportunities, leads commercial negotiations and the annual RFP process, and partners with hotels worldwide to increase account penetration and segment production. Using market intelligence, sales tools, client engagement and industry relationships, the Account Director strengthens customer partnerships, improves commercial outcomes and brings differentiated thinking to the Business Travel segment. The position is hybrid and requires three days per week in the Four Seasons New York Sales Office at 1 Rockefeller Plaza, Suite 620, New York, NY. The annual base salary range is $160,000–$175,000 USD, with additional rewards as part of the total compensation package.

Requirements

Minimum of 10 years in the Business Travel Market.
College degree or higher.
Advanced knowledge of Business Travel and Negotiated Corporate segments, including account strategy, pricing, distribution and RFP processes.
Strong commercial acumen, including revenue optimization, data interpretation and performance analysis.
Proficiency in Salesforce and Power BI for account management, reporting and business insights.
Proficiency in Microsoft Excel, PowerPoint and Word, including the ability to develop clear analyses and executive-ready presentations.
Working knowledge of Agency360, Lanyon, Hotelligence, GDS platforms and other relevant business intelligence tools.
Strong negotiation, presentation and written communication skills.
Strong negotiating competency.

Responsibilities

Manage a portfolio of key global accounts to achieve annual revenue targets and Management Business Objectives through strategic selling, negotiation, relationship management and problem-solving.
Develop and execute account plans that deepen account penetration, engage hotels worldwide and advance mutually beneficial goals.
Lead semi-annual business reviews with assigned accounts to assess production and agree on performance strategies.
Identify and pursue high-potential target accounts to expand the portfolio and generate new business.
Apply yield-management principles and account-specific levers to optimize revenue and account performance.
Identify and capitalize on negotiation opportunities across the business travel market.
Improve segment rates and commercial terms through negotiation and strategic use of room-type pricing, NLRA and direct connectivity.
Lead the global annual RFP process, overseeing strategy and administration.
Ensure GDS rates and listings are accurate, current and optimized.
Develop tailored WSO strategies to support new, renovated and existing hotels in achieving Negotiated Corporate segment objectives.
Partner with priority hotels to grow Corporate segment production and strengthen account engagement.
Build relationships with Global Sales Travel Managers and equivalent stakeholders.
Coach property sales managers through strategic guidance and constructive feedback on sales effectiveness.
Maintain the Marketing Programs database with priority events and client-engagement opportunities.
Plan, deliver and evaluate Business Travel sales events, familiarization trips and client entertainment; manage expenses responsibly and measure return on investment.
Cultivate trusted client relationships and represent Four Seasons professionally.
Represent Four Seasons at relevant industry and local and global GBTA events, networking to develop relationships and opportunities.
Use internal and external tools to inform account strategy and decision-making.
Maintain current knowledge of the global hotel portfolio, competitor activity and Business Travel strategies.
Develop and deliver compelling, insight-rich presentations.
Introduce innovative approaches that elevate value and differentiation in the Business Travel market segment.