Account Development Associate - Denver

Master Halco • Denver, CO

12d

About The Position

Master Halco, a manufacturer and distributor of fence, decking, railing, outdoor structures, and perimeter security products, is seeking an Account Development Associate for its Denver area. This role combines inside and occasional outside sales, building relationships and generating profitable growth with assigned current and prospective customers. The Associate serves as a customer resource, supports branch sales goals, and makes purposeful face-to-face sales calls to identify opportunities and deliver value.

The position involves communicating with customers by phone, in person, and electronically; learning and selling company products and services; managing orders, quotes, payments, and returns; and coordinating with branch operations and outside sales associates. The Associate also maintains product and market knowledge, records sales-call information in the CRM, and follows company policies and procedures.

Requirements

• Experience in inside sales and customer service.
• Excellent written and verbal communication and people skills.
• Well-developed sales, customer service, and negotiation skills.
• Strong organizational skills and attention to detail.
• Ability to anticipate opportunities and challenges and apply strong problem-solving skills.
• Ability to work independently with minimal guidance and manage workload and priorities.
• Effective planning, time management, and priority-setting skills.
• Ability to manage multiple projects simultaneously.
• Excellent computer skills and ability to become proficient in Infor M3, CRM, MS Teams, Word, Excel, PowerPoint, SharePoint, and other company software.
• Valid driver’s license with a clean driving record.
• Ability to sit, climb, stand, lift and/or move, and travel.

Responsibilities

• Interact with customers over the phone, in person, and electronically.
• Respond quickly and accurately to customer needs and provide excellent customer service.
• Work with the sales team to grow sales and achieve branch and company sales and profitability goals.
• Learn and sell all products and services offered by the company.
• Enter sales orders in the ERP system and coordinate delivery or customer pickup with Branch Operations.
• Keep customers informed about changes to orders, including product availability and delivery dates.
• Generate formal quotes in the ERP system to communicate material pricing and availability.
• Support Outside Sales Associates in responding to customer needs as assigned.
• Monitor competitive situations and market intelligence and relay relevant information to the Manager.
• Make proactive outbound calls to generate additional orders and follow up on quotes.
• Maintain product knowledge to answer questions about product features, benefits, specifications, and installation methods.
• Collect and process customer payments for COD and past-due accounts receivable balances.
• Perform administrative duties related to customer orders and returns.
• Follow company standard operating procedures and policies.
• Travel to assigned customers for face-to-face sales calls, develop relationships, identify opportunities, and support sales growth.
• Make each sales call with a specific purpose that can provide value to the customer.
• Identify gaps between what customers currently have and what they want, determine their purchasing motivations, and present solutions that add value.
• Report face-to-face sales call summaries using the company CRM system.
• Complete special projects as assigned by the Manager.

Benefits

• Competitive salary range of $70,000 to $80,000.
• Quarterly bonus program and spiffs.
• Competitive health care plan, typically starting after the 31st day of employment.
• Matching 401(k) plan.
• Tuition reimbursement up to $10,000 per academic year.
• Paid time off package.
• Corporate discount opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed