Account Coordinator

Maxair Mechanical, LLC • Duluth, GA

11d

About The Position

The Account Coordinator reports to the Branch Manager and primarily assists the Account Manager team with executing customer service projects, handling most project back-office processes. Depending on project size and complexity, the position may involve direct contact with customers or field employees. The coordinator helps manage project planning, scheduling, records, vendors, change orders, permits, inspections, and coordination with service dispatchers. The position also supports service department dispatch and customer service as needed. This is a full-time, Monday-through-Friday position with scheduled hours of 7:00 a.m. to 4:00 p.m.; occasional evening and weekend work may be required. The role has no supervisory responsibility.

Requirements

• At least one year of combined practical and academic experience across the full range of HVAC sub-fields, including experience analyzing a typical field situation and providing a timely, correct solution.
• Ability to direct and coordinate customer, employee, supplier, delivery schedule, and subcontractor requirements.
• Ability to negotiate with suppliers and vendors to secure prompt, timely delivery at the lowest possible price.
• Good oral and written communication skills.
• Leadership and supervisory skills to motivate employees, support achievement, and maintain company morale while working with others.
• Ability to comprehend and implement applicable HVAC-related federal, state, and local laws, codes, and regulations.
• Valid driver’s license.
• Pass a pre-employment drug screen.
• Ability to represent the company at HVAC-related social activities.
• Familiarity with Excel, Word, Access, Outlook, and job cost accounting software.

Responsibilities

• Plan, organize, control, and coordinate assigned aspects of projects as directed by the Account Manager.
• Schedule jobs according to the schedule provided by the owner.
• Manage administrative records and controls, including prompt and accurate submittals, maintenance renewals, invoicing, and project close-out materials.
• Forward customer concerns and complaints to the Account Manager in a timely, efficient, and cost-effective manner.
• Work with suppliers on pricing, performance, reliability, and availability.
• Perform duties as directed by the Branch Manager.
• Oversee projects to support optimal customer service, efficient use of equipment and time, and departmental strategic and budgetary goals.
• Evaluate vendor and subcontractor proposals for compliance with job requirements and specifications.
• Estimate HVAC change orders in accordance with corporate profit guidelines and project requirements.
• Coordinate permits and inspections to meet project schedules.
• Coordinate with service department dispatchers to ensure efficient use of technicians’ time and effort.
• Receive and manage service customer calls.
• Coordinate assignment of service technicians to scheduled work orders and emergency service calls.
• Schedule work orders based on call complexity and available technicians’ capabilities.
• Track and update the computerized dispatch board based on work order completion.
• Resolve customer concerns and complaints in a timely, efficient, and cost-effective manner.
• Maximize efficient use and allocation of technician time.
• Receive material at the loading dock for the service department.

Benefits

• Annual salary, company bonus, and vehicle allowance.
• Major medical and dental coverage for the employee, with the ability to buy in for family coverage.
• 10 days of paid time off annually starting January 1 of employment, prorated during the year of hire and escalating with tenure; plan details provided in writing upon hire.
• Seven paid holidays per year: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, and Christmas Day.
• Opportunity to participate in the Maxair 401(k) program, subject to a waiting period.
• Direct access to Maxair management.
• Preferred scheduling of paid time off and Maxair-sponsored training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed