Account Coordinator - Personal Lines

Hub International Insurance•Decatur, IL

17d

About The Position

The Account Coordinator – Personal Lines services and maintains existing accounts while identifying opportunities to increase business. The role provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and colleagues, and supports sales staff in obtaining, maintaining, and expanding business. The coordinator serves as a liaison between clients and insurance carriers, addresses complex service issues, troubleshoots claims and billing concerns, and contributes to account retention and departmental production goals. The role may also involve account rounding, developing new business, and identifying cross-selling opportunities. The position requires a regular, full-time schedule at HUB facilities and business travel when required. HUB offers structured training, licensing support, and ongoing development. The expected salary range is $45,000 to $48,000, with compensation affected by the candidate’s skills, experience, working location, and the position’s business line, scope, and level.

Requirements

High school diploma or equivalent.
Superior customer service and problem-solving skills.
Excellent oral and written communication skills.
Willingness to take the requisite state insurance license examination.
Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems.
Ability to work in a positive team environment.
Ability to work a regular, full-time schedule at HUB facilities and travel on business when required.

Nice To Haves

Associate degree and/or college degree preferred.

Responsibilities

Provide professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues to meet or exceed account-retention expectations.
Support Sales staff in obtaining, maintaining, and expanding business.
Service and maintain existing accounts and identify opportunities to increase business.
As appropriate, round accounts and develop new business in accordance with standard practices, policies, and procedures.
Act as a liaison between clients and insurance carriers to resolve escalated, complex service issues.
Negotiate with underwriters and carriers when needed.
Troubleshoot claims and billing issues.
Maintain overall retention of accounts in the assigned book of business.
Develop new business from existing accounts and assigned leads and contribute to departmental production goals.
Identify and follow up on cross-selling opportunities when appropriate.

Benefits

Comprehensive benefit and total compensation packages, which may include health, dental, vision, life, and disability insurance.
Flexible benefits options.
Flexible spending account (FSA) and health savings account (HSA) accounts.
401(k) accounts and retirement savings matching.
Paid time off, including vacation, sick, personal, floating holidays, and company holidays.
Paid parental leave.
Wellbeing program.
Structured training, licensing support, and ongoing development opportunities.
Eligible annual bonuses, equity, and commissions may be available for some positions.
Company-paid life and disability plans.