Account Coordinator

Maxair Mechanical • Duluth, GA

10d

About The Position

The Account Coordinator reports to the Branch Manager and primarily assists the Account Manager team with executing customer service projects. The position handles most project back-office processes and may have direct contact with customers or field employees depending on project size and complexity. The coordinator supports project planning and administration, scheduling, vendor and subcontractor coordination, HVAC change-order estimating, and permit and inspection coordination, while helping ensure customer service, efficient use of resources, and departmental goals. The role may also support service dispatch and customer calls, including scheduling technicians, tracking work orders, and receiving service materials.

This is a full-time position, Monday through Friday, 7:00 a.m. to 4:00 p.m. Occasional evening and weekend work may be required as job duties demand. The role involves regularly talking or hearing, frequently standing, walking, handling or feeling objects, and reaching with hands and arms. Infrequent lifting of less than 40 pounds is required. The position has no supervisory responsibility.

Requirements

• One or more years of combined practical and academic experience across the full range of HVAC sub-fields, including the ability to analyze a typical field situation and provide a timely, correct solution.
• Ability to direct and coordinate customer, employee, supplier, delivery-schedule, and subcontractor requirements.
• Ability to negotiate with suppliers and vendors to ensure prompt, timely delivery at the lowest possible price.
• Good oral and written communication skills.
• Leadership and supervisory skills to motivate employees and support high morale while working with others.
• Ability to comprehend and implement applicable HVAC-related federal, state, and local laws, codes, and regulations.
• Valid driver’s license.
• Must pass a pre-employment drug screen.
• Ability to represent the company at HVAC-related social activities.
• Familiarity with Excel, Word, Access, Outlook, and job cost accounting software.

Responsibilities

• Plan, organize, control, and coordinate assigned aspects of projects as directed by the Account Manager.
• Schedule jobs based on the schedule provided by the owner.
• Maintain administrative records and controls, including prompt and accurate submittals, maintenance renewals, invoicing, and close-out materials.
• Forward customer concerns and complaints to the Account Manager in a timely, efficient, and cost-effective manner.
• Work with suppliers regarding pricing, performance, reliability, and availability.
• Perform duties as directed by the Branch Manager.
• Oversee projects to support optimal customer service, efficient use of equipment and time, and departmental strategic and budgetary goals.
• Evaluate vendor and subcontractor proposals for compliance with job requirements and specifications.
• Estimate HVAC change orders in accordance with corporate profit guidelines and project requirements.
• Coordinate permits and inspections to help meet project schedules.
• Coordinate with service department dispatchers to ensure efficient use of technicians’ time and effort.
• Receive and manage service customer calls.
• Coordinate assignment of service technicians to scheduled work orders and emergency service calls.
• Schedule work orders based on call complexity and available technician capabilities.
• Track and update the computerized dispatch board based on work-order completion.
• Resolve customer concerns and complaints in a timely, efficient, and cost-effective manner.
• Maximize efficient use and allocation of technicians’ time.
• Receive service department materials at the loading dock.

Benefits

• Annual salary, company bonus, and vehicle allowance.
• Major medical and dental coverage for the employee, with the ability to buy in for family coverage.
• 10 days of paid time off annually starting January 1 of employment, prorated during the year of hire and increasing with tenure.
• Seven paid holidays per year: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the following day, and Christmas Day.
• Opportunity to participate in the Maxair 401(k) program, subject to a waiting period.
• Direct access to Maxair management.
• Preferred scheduling of paid time off and Maxair-sponsored training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed