Account Coordinator - Contact Center (9am-6pm EST)

OPENLANE•Carmel, IN

11d•Remote

About The Position

OPENLANE is seeking a customer-focused, detail-oriented professional to join its Contact Center team as an Account Coordinator. The role builds on customer service skills and serves as a liaison for internal and external communications. The coordinator is a first point of contact for clients, handling phone and email inquiries, keeping systems and notes updated, communicating client requests internally when additional approval or follow-up is needed, and helping Senior Account Managers solve problems. The role involves resolving conflicts professionally in a collaborative, remote call-center environment. This is a fully remote position with a Monday–Friday schedule from 9 a.m. to 6 p.m. EST. The hourly compensation range is $19.00–$19.00 USD.

Requirements

At least 1 year of experience in a high-volume customer service role, maintaining 10 or more calls per hour.
Strong attention to detail.
Willingness and flexibility to work overtime during periods of high volume.
Excellent computer skills, including Google Workspace.
Strong time-management and organizational skills.
Strong written and verbal communication skills.
Professional demeanor and proper phone etiquette.
Interest in growing a career within the department and learning new organizational functions.

Responsibilities

Handle client inquiries by phone and email as needed.
Keep systems updated and maintain detailed notes to support future client interactions.
Communicate client requests internally when additional approvals or follow-up are needed.
Assist Senior Account Managers with problem-solving.
Provide conflict resolution while maintaining a professional demeanor.

Benefits

Medical, dental, and vision benefits, with employer HSA contributions and FSA options in the United States.
Immediately vested 401(k) with company match in the United States, or RRSP with company match in Canada.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the United States.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the United States.
Employee Assistance Program.
Employer-paid Leap into Service Day for volunteering.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded global organization.
Internal promotion opportunities, diverse career paths, and meaningful advancement.