Account Coordinator - Contact Center (9am-6pm EST)

OPENLANE•Carmel, IN

1d•Remote

About The Position

OPENLANE is seeking a customer-focused, detail-oriented professional to join its Contact Center team as an Account Coordinator. The role acts as a liaison for internal and external communications, responding to client inquiries by phone and email, keeping systems and notes updated, and supporting Senior Account Managers with problem-solving. The position is fully remote and follows a Monday–Friday schedule from 9 a.m. to 6 p.m. Eastern Time. The stated hourly compensation is $19.00 USD.

Requirements

At least 1 year of experience in a high-volume customer service role, maintaining 10 or more calls per hour.
Strong attention to detail.
Flexibility and willingness to work overtime during periods of high volume.
Excellent computer skills, including Google Workspace.
Strong time-management, organizational, written, and verbal communication skills.
Professional demeanor and proper phone etiquette.
Comfort working in a call-center environment while remote.
Desire to grow a career within the department and learn new organizational functions.

Responsibilities

Respond to client inquiries by phone and email as needed.
Keep systems updated and maintain detailed notes to inform future client interactions.
Communicate internally about client requests that require additional approvals or follow-up.
Assist Senior Account Managers with problem-solving.
Provide conflict resolution as needed while maintaining a professional demeanor.

Benefits

Competitive pay.
Medical, dental, and vision benefits, with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) with company match in the US, or RRSP with company match in Canada.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Robust Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
A company culture of internal promotions, diverse career paths, and meaningful advancement.