Account Coordinator - Personal Lines

HUB International • Decatur, IL

18d • $45,000 - $48,000 • Onsite

About The Position

The Account Coordinator – Personal Lines services and maintains existing accounts while identifying opportunities to increase business. The role provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, and supports Sales staff in obtaining, maintaining, and expanding business. The position is responsible for retention of assigned accounts and may include account rounding, new business development, and negotiating with underwriters and carriers. It also serves as a liaison between clients and insurance carriers to resolve complex service issues, and troubleshoots claims and billing concerns.

Requirements

• High school diploma or equivalent.
• Superior customer service and problem-solving skills.
• Excellent oral and written communication skills.
• Willingness to take the required state insurance license examination.
• Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems.
• Ability to work in a positive team environment.
• Ability to work a regular, full-time schedule at HUB facilities and travel on business when required.

Nice To Haves

• Associate degree and/or college degree preferred.

Responsibilities

• Provide professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, supporting account retention.
• Support Sales staff in obtaining, maintaining, and expanding business.
• Conduct account rounding and develop new business as appropriate and in accordance with standard practices, policies, and procedures.
• Act as a liaison between clients and insurance carriers to resolve escalated complex service issues.
• Negotiate with underwriters and carriers when appropriate.
• Troubleshoot claims and billing issues.
• Manage overall retention of accounts in the assigned book of business.
• Develop new business from existing accounts and assigned leads, contribute to departmental production goals, and identify and follow up on cross-selling opportunities.

Benefits

• Comprehensive health, dental, vision, life, and disability insurance options.
• Flexible spending account (FSA) and health savings account (HSA) options.
• 401(k) accounts and retirement savings matching.
• Paid time off, including vacation, sick, personal, floating holidays, and company holidays.
• Paid parental leave.
• Wellbeing program.
• Company-paid life and disability plans.
• Structured training, licensing support, and ongoing development opportunities.
• Eligible annual bonuses, equity, and commissions may be available for some positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED