Account Coordinator, Group Benefits

Gallagher•Rockville, MD

About The Position

Insurance Marketing Center (IMC), now part of Gallagher, provides customized solutions and support that enable insurance agencies to focus on growing and strengthening client relationships. IMC offers expertise across carrier contracting and appointments, licensing, quoting, sales and product training, enrollment, underwriting, compliance, renewal strategies, and more. As a Gallagher company, IMC combines the personalized service of a specialized organization with the resources and global reach of one of the world's leading insurance brokerage, risk management, and consulting firms. IMC is seeking an Account Coordinator to join our growing team. In this role, you will support client retention efforts by delivering exceptional service, coordinating key account activities, and serving as a trusted resource to clients and carrier partners. This is an excellent opportunity to learn from experienced industry professionals, develop your expertise in employee benefits and insurance, and build a rewarding career with a recognized industry leader.

Requirements

Minimum of 1 year of related administrative work experience required.
High School Diploma or GED required.
Strong organization and written/verbal communication skills.
Strong attention to detail and conscientiousness.
Efficient prioritization and time management skills.
Demonstrated customer service focus.
Tech savvy; must have intermediate skills in Microsoft Office suite, specifically Excel.
Ability to quickly learn multiple software systems.

Nice To Haves

Health care and/or health insurance experience strongly preferred.

Responsibilities

Assist with open enrollment materials, renewal presentations, and client communications.
Gather and organize information related to underwriting, marketing, analytics, and HR services.
Maintain accurate client, policy, and broker records within AMS and CRM systems.
Coordinate the RFP process, including carrier outreach, submissions, and deadline tracking.
Prepare client proposals, renewal documents, and supporting materials for Account Managers.
Maintain carrier updates and assist with scheduling client and carrier meetings.
Resolve client billing inquiries and coordinate invoice reconciliation with carriers.
Process and troubleshoot member enrollments within benefits administration and carrier systems.
Generate and distribute client reports, ensuring accuracy and timely delivery.
Stay current on industry trends, products, and regulatory changes.
Provide administrative and operational support as assigned.