Account Consultant IV - National Accounts (Remote)

CareFirst • Baltimore, MD

18h • Remote

About The Position

This position is responsible for renewing and growing a book of business which includes our largest, most complex accounts with indemnity and managed care medical products, ancillary/specialty products, and life products. This position drives revenue and manages current and prospective relationships to ensure success with products. It supports sales initiatives and strategies within the national accounts market. The role achieves sales and profitability objectives by effectively managing existing accounts and supporting the sales and implementation of newly sold customers.

Requirements

• Bachelor's Degree in Business, Finance or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• Current health and life license for the jurisdictions of Maryland, DC, and Virginia is required.
• 10 years sales/healthcare experience.
• Knowledge and understanding of CRM and other client management tools.
• Strong customer service orientation.
• Ability to recognize, analyze, and solve a variety of problems.
• Excellent communication skills both written and verbal.
• Must be eligible to work in the U.S. without Sponsorship.

Nice To Haves

• Experience in a similar sales position with a competitor or another Blue Cross Blue Shield plan is preferred.

Responsibilities

• Ensures that each assigned account renews annually and aggressively pursues growth within groups by developing and implementing account specific benefit and financial strategies.
• Manages and develops a set of assigned accounts to increase profitability through strategic cross-selling of products and programs, as well as installing new corporate programs.
• Develops strong and long-term relationships with the customer and benefits consultants.
• Takes accountability for customer satisfaction and responsibility for managing the customer-facing team, and SMEs on projects, educational sessions and other corporate initiatives.
• Ensures all deadlines are met.
• Resolves issues and handles client complaints quickly and effectively by utilizing internal support teams as necessary.
• Receives regular customer feedback and recommends strategy and tactical approaches to increase customer engagement and satisfaction.
• Contributes to membership retention and growth as an active participant in our customer-centric, performance-based culture.
• Develops cross-selling strategies to drive specialty product portfolio adoption and member engagement in products while also creating margin growth and additional revenue streams through a diverse product portfolio.
• Works with groups, consultants and brokers in a consultative fashion to better engage membership in CareFirst products and service, delivering on our whole health value proposition.
• Identifies and collaborates with internal resources to deliver a differentiated client experience that meets or exceeds their needs and expectations.

Benefits

• Comprehensive benefits package
• Various incentive programs/plans
• 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior