Account Consultant IV - Public Sector (Remote)

CareFirst•Baltimore, MD

1d•Remote

About The Position

This position is responsible for renewing and growing a book of business which includes more complex accounts with indemnity and managed care medical products, ancillary/specialty products, and life products. You will be working with Public Sector accounts with various funding arrangements and plan sponsors within state, municipal and school boards ranging in girth from 100 to 100,000+ contracts. This position drives revenue and manages current and prospective relationships to ensure success with products. Leads sales initiatives and strategies within their assigned territory. Achieves sales and profitability objectives by effectively managing new and existing accounts.

Requirements

Bachelor's Degree in Business, Finance or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Current health and life license for the jurisdictions of Maryland, DC, and Virginia is Required.
8 years healthcare sales.
Knowledge of underwriting principles; group health/life insurance financial/funding mechanisms; stop loss, medicare advantage, wellness, clinical, managed care and point solutions, healthcare delivery systems, including pricing methodologies and cost reimbursement mechanisms for both self-funded and fully insured business.
Knowledge and understanding of CRM and other client management tools.
Strong customer service orientation.
Ability to recognize, analyze, and solve a variety of problems.
Excellent communication skills both written and verbal.
Must be able to contribute to membership retention and growth as an active participant in our customer-centric, performance-based culture.
Must be able to develop cross-selling strategies to drive specialty product portfolio adoption and member engagement in products while also creating margin growth and additional revenue streams through a diverse product portfolio.
In a consultative fashion, must be able to work with groups, consultants and brokers to better engage membership in CareFirst products and service, delivering on our whole health value proposition.
Must be able to identify and collaborate with internal resources to deliver a differentiated client experience that meets or exceeds their needs and expectations.
Must be eligible to work in the U.S. without Sponsorship.

Nice To Haves

Sales experience in the public sector markets with an emphasis on strategic, retention and consultative selling.
Experience in a similar sales position with a competitor or another Blue Cross Blue Shield plan is preferred.

Responsibilities

Ensures that each assigned account renews annually and aggressively pursues growth within groups by developing and implementing account specific benefit and financial strategies.
Manages and develops a set of assigned accounts to increase productivity and sales of products, as well as identifies potential customers and sets approach strategies.
Develops strong and long-term client relationships.
Takes ownership of territory team initiatives and ensures deadlines are met.
Resolves issues and handles client complaints quickly and effectively.
Gets feedback and suggests ways to increase customer engagement.
Assists in guiding and mentoring less experienced staff.
May lead a team of matrixed resources.