Account Associate
About The Position
T-Mobile’s Account Associates are part of the Account Care team and handle inbound calls, building customer relationships and taking ownership of customer inquiries and concerns. Associates provide proactive, timely resolutions and thoughtful account management, identifying opportunities for additional products, services, and solutions while delivering exceptional customer experiences using training, resources, and personal expertise. The role begins with on-the-job training and a clearly defined performance-based growth path. Associates can earn up to $750 while completing training milestones; after training, they promote to Account Expert and become eligible for an annualized incentive target. Qualifying Experts may work a hybrid schedule after 60 days following training graduation if they meet performance and attendance goals. The position is onsite, and the posting states a base rate of $20 per hour, with the opportunity to earn up to $30 per hour in the first year.
Requirements
- High school diploma or GED.
- Knowledge of Windows, including Microsoft Word, Excel, and PowerPoint.
- Basic proficiency with email, chat systems, online forms, and cloud-based tools such as Google Workspace and Microsoft Teams.
- At least 18 years of age.
- Legally authorized to work in the United States.
Responsibilities
- Adapt to new software, apps, and communication platforms with minimal instruction.
- Provide proactive and timely resolutions for customer inquiries and concerns.
- Build customer loyalty through thoughtful account management and identify opportunities for additional products, services, and solutions.
- Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
- Meet department productivity and quality standards.
- Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
