B3 Account Analyst I - Revenue

Norfolk Southern Corp. • Atlanta, GA

40d • Hybrid

About The Position

Account Analysts work in Norfolk Southern’s Revenue Accounting Operations group in Atlanta, Georgia, managing accounts receivable and serving as key customer contacts and members of the business team. Analysts may manage receivables for multiple customers, using proactive communication to support collections, revenue protection, and payment resolution. The role may provide opportunities to advance to other Norfolk Southern departments, including Expenditure Accounting, Marketing, Corporate Accounting, and Internal Audit.

Requirements

• 0–2 years of job-related experience.
• Bachelor’s degree.
• Strong written and verbal communication skills.
• Time-management and prioritization skills.
• Positive and professional attitude.

Nice To Haves

• Master’s degree.
• Preferred majors: Business, Accounting, Economics, Finance, Marketing, or Management.
• Self-starter committed to learning railroad operations and industry regulations.
• Intermediate knowledge of Microsoft Office.
• Exceptional customer-service skills.

Responsibilities

• Verify the accuracy of invoicing for revenue earned from rail operations.
• Build customer relationships through exceptional service.
• Identify billing and payment-remittance process improvements and collaborate with other departments to test and implement enhancements.
• Use analytical tools to identify trends involving traffic, customers, invoices, and payments.
• Work with internal departments, including Transportation and Marketing, and other railroads to research and resolve disputes.
• Provide management and relevant stakeholders with comprehensive updates on customer accounts.
• Participate actively in professional development as guided by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level