Account Administrator

Medical Mutual•Cleveland, OH

13d•Hybrid

About The Position

Provides critical analytical support to the assigned Account Management Team for 51+ sized clients in a fast-paced environment. Serves as the conduit to funnel important information through the company from a client, broker or a consultant perspective related to elevated, previously unresolved, complex situations, as well as general questions and inquiries. Initiates projects, monitors progress, and brings to completion. The role is hybrid, requiring 3 days per week on-site in our Brooklyn, OH office. Applicants should reside within a 50-mile radius of the Brooklyn, OH office.

Requirements

Associates Degree in Business Administration, Communications or a related field, or equivalent combination of education/training (minimum high school diploma or GED) and experience.
3 years support experience in a financial service, health insurance, customer service or related environment.
Knowledge of health insurance products and sales and service operations (underwriting, stop loss, benefit plan design, funding).
Intermediate MS Office Skills (Excel, Word and Power Point).
Associate Degree in Business Administration or related field.
Equivalent combination of education and experience directly related to the role may substitute for a degree.
4 years support experience in a financial service, health insurance, customer service or related environment.
Solid knowledge base of Underwriting rating principles, funding arrangements and renewal developments.
6 years support experience in a financial service, health insurance, customer service or related environment.
Possesses a solid knowledge base of Underwriting rating principals, funding arrangements and renewal developments.

Responsibilities

Performs Account Management duties (e.g., Benefit Quote Requests; new business quotes/RFPs; account worksheets; certificate review; WebBen system creation and review; auditing ID cards, rates and system maintenance, groups reporting, etc.).
Understands the functions of all areas of the company and builds internal and external networks to navigate problem resolutions.
Operates using a multitude of systems and link applications required to successfully perform required job duties.
Initiates changes, tracks, and monitors progress of the changes, audits the outcomes of the changes implemented.
Interacts with clients, brokers, consultants, internal departments, and vendors to resolve elevated issues related to claims, eligibility, plan design, billing, enrollment, etc. on behalf of customers.
Demonstrates diligence in working with internal and external resources to provide effective and efficient closure to open items.
Has a clear understanding of internal operations and leverages this knowledge to close-out open issues.
Supports with corporate initiatives and directives by releasing any applicable and approved communications, related reporting, and tracks customer feedback in the designated database.
Attends client meetings as directed by team management (i.e., open enrollment, wellness, health fairs, and Company-sponsored events, etc.).
Presents information before large groups in a confident manner.
Maintains awareness of product and process changes; industry trends and any governmental regulatory changes by staying current with updates provided through internal and external sources; actively participating in staff meetings, trainings, and webinars.
Performs other duties as assigned.
Spots trends and educates Team about these developments.
Assesses data and provides recommendations based on the analysis.
Leads Squad Talks Calls.
Stands in for the Account Executive as needed in the field to present basic information in a concise manner.
Makes sound recommendations to resolve problems and implements process/procedure updates to avoid repeating.
Makes recommendations to the Team about these processes to streamline outreach.
Conducts training and deploys new processes and procedures along with talking points and other training information take-aways.
Navigates pricing discussions with internal and external stakeholders.
Conducts departmental/Team training.
Monitors complex situations and keeps leadership informed and anticipates escalations needs.
Resolves escalated client service issues across claims, eligibility, billing, enrollment, and plan design.
Coordinates internal and external resources to resolve open issues.
Leverages operational expertise to resolve issues, supports Account Executives, and drives process improvements.
Responsible for training team members and maintaining and creating all AM training manuals/guides to ensure they are accurate and current.
They will be a team representative for corporate projects initiatives.
Leads client meetings as directed by team management.

Benefits

Laptop, monitors, keyboard, mouse and headset provided.
Access to on-site fitness centers or gym membership reimbursement.
On-site cafeteria at Brooklyn, OH headquarters.
Discounts at many places in and around town.
Opportunity to earn cash rewards for shopping with customers.
Business casual attire, including jeans.
Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with a company matching contribution.
Excellent medical, dental, vision, life and disability insurance.
Access to an Employee Assistance Program.
Company holidays.
Up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
Parental leave for eligible employees who become parents through maternity, paternity or adoption.
Career development programs and classes.
Mentoring and coaching.
Tuition reimbursement up to $5,250 per year.
Diverse, inclusive and welcoming culture with Business Resource Groups.