Account Administrator

CRST The Transportation Solution • Fort Wayne, IN

5d • Onsite

About The Position

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Requirements

• Customer Service and Communication
• Complex Problem Solving and Critical Thinking
• Judgement and Decision Making
• Good Time Management
• Coordination and Active Listening

Responsibilities

• Scheduling appointments
• Responding to emails in the customer service shared email boxes
• Handle in and outbound phone calls from customers
• Transfer loads to billing/Checking for required PPW for billing
• Auditing service fail codes.
• Cover AM’s when on PTO
• Creating orders
• Handling customer issues/concerns.
• Reconcile edit error queue
• Location master file management – adding directions, hours, contact info, etc.
• Customer website management

Benefits

• medical, dental, and vision coverage
• prescription drug and telemedicine services
• company-paid life and disability insurance
• retirement savings with company match
• paid time off, holidays, and parental leave
• additional voluntary benefits and employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed