Account Administrator

J.F. Shea Family of Companies•Aliso Viejo, CA

4d•$24 - $26•Onsite

About The Position

The Account Administrator is responsible for managing the financial transactions and records of the apartment community, generating correspondence relating to resident financial matters, and reporting the financial standings. Provide the resident with information to support their work, handle the resident’s inquiries, schedules and also help maintain the lease with the resident. The Account Administrator is in charge of overseeing that resident’s lease is renewed in time before it expires. The Account Administrator, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.

Requirements

Effective written and verbal communication
Book keeping or basic accounting background
Familiar with Microsoft Office products (Word/Excel/Outlook)
Basic math skills
Time management and organization skills
High School diploma or equivalent required

Nice To Haves

Property accounting experience preferred
Yardi and Yieldstar preferred
College degree or some college preferred

Responsibilities

Manages financial transactions and records of the apartment community.
Generates correspondence relating to resident financial matters.
Reports financial standings.
Provides residents with information to support their work.
Handles resident inquiries and schedules.
Maintains the lease with the resident.
Oversees lease renewals before expiration.
Participates in daily lineup.
Posts rent in a timely manner.
Performs daily rental registry input.
Handles move-in/move-outs leases.
Performs property accounting duties, such as ITVs (Intent to Vacate), end of month tasks, posting and tracking SODAs (deposits, utility bills, etc.).
Provides current detail unit status daily.
Performs rent increase input.
Maintains residential delinquency report.
Handles email retrieval & distribution.
Maintains all filing.
Answers telephone and email leads by responding to leasing inquiries.
Follows Yieldstar pricing procedures as directed by supervisor.
Leases apartments by actively marketing and promoting the apartment community.
Responsible for accurately and timely Yardi and AVID input.
Compiles paperwork with lease, associated addendums and forms in compliance with policies and procedures.
Reviews the lease and lease documents of new residents.
Prepares routine reports and shares information with on-site management team.
Ensures all information is input into Yardi by the close of each business day.
Provides customer service per Shea core values and customer care service standards.
Demonstrates the ability to handle resident concerns and direct them to the ACM and CM when appropriate.
Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the community size.