Account Administrator

Carvana•Hoffman Estates, IL

9d•$18 - $20•Onsite

About The Position

ADESA, a Carvana owned company, is seeking an Account Administrator to join their team. ADESA operates over 50 locations across the US, providing a wide array of vehicle services including repair, reconditioning, and auction remarketing. The company fosters a collaborative, fast-paced, and competitive culture with a focus on growth and expansion. The Account Administrator will report to a designated manager and will be responsible for assisting with the completion of necessary paperwork for vehicle sales, as well as performing various administrative and clerical duties related to sales in departments such as Consignment, Factory, Fleet/Lease, or Commercial Accounts. The goal is to ensure maximum dollar sales volume in the most profitable way possible, in accordance with corporate guidelines.

Requirements

Must be at least eighteen (18) years of age.
Must be qualified to operate a motor vehicle and possess a valid driver’s license.
Must have a demonstrated ability to read, write, and communicate effectively in English.
Must have the ability to physically operate vehicle equipment and tools.
Office experience
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English.

Nice To Haves

Automotive experience preferred

Responsibilities

Make sure customers receive prompt, efficient and courteous attention.
Maintain a professional appearance, orderly work environment and friendly disposition.
Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
Respond in a timely manner to all customer inquiries relating to vehicles and titles.
Verify that vehicle information is accurately recorded and numbered for the sale.
Schedule sale for accounts after completion of necessary pre-sale reconditioning and required paperwork.
Verify title, bill of sale and VIN number are accurately recorded. May assist in preparation of titles, contracts, bill of sale, pre-sale and post-sale reports and post reconditioning charges incurred.
Communicate with the Mechanical Services Shop, Body Shop and Detail Shop for vehicle repairs and post charges to vehicle account in a timely manner.
Enter condition reports into AMS.
Review condition report/vehicle for repairs/problems and set work orders in V-Trace for Mechanical and Body Shop.
Call in orders for Windshield, Dent Demon and other outside vendors.
Verify the correct repair charges are submitted.
Review, monitor and ensure compliance with contractual customer, contractor and supplier agreements in conjunction with the accounting department.
Set the order of the sale and ensure accurate preparation of contracts.
Print stickers for sale per OHA guidelines.
Represent vehicles on the block or attend block with sales representative on sale day.
Communicate with customer for failed post sale inspections or arbitration.
Process paperwork and checks following the sale, provide necessary paperwork to customers.
For vehicle pick-up’s and disposition, schedule vehicles for pick up location.
Assist in scheduling vehicles online for review.
Assist in preparation and processing of post-sale information to managers and customers.
Assist in maintaining vehicle inventory for vehicle aging and first-in first-out process.
Maintain knowledge of DMV laws and regulations pertaining to titles.
Other duties as assigned.