Administrator - Truck Account
About The Position
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Requirements
- Strong verbal and written communication skills
- Strong research and presentation skills
- Strong interpersonal and customer service skills
- Ability to summarize and express information and ideas in a clear and organized manner
- Ability to interact and work with employees at all levels in the organization including business units and executive management
- Ability to explain complex concepts to non-specialists
- Responds to non-standard requests; investigates with assistance from others as needed
- Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
- Takes personal responsibility for customer satisfaction and loyalty
- Works independently or with others within own area or department to achieve team goals
- Identifies and removes barriers to effective teamwork
- Offers support to other team members; follows through on commitments
- Applies emotional intelligence in responses and reactions
- Demonstrates consistency between words and actions
- Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view
- Consistently earns trust, loyalty and respect of others
- High School Diploma or equivalent
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
- 5-10 years’ experience in the automotive or transportation industry, with advanced technical knowledge
- Understanding of automotive repair industry processes
Nice To Haves
- a degree in Business Administration or relevant field preferred
- ASE or other industry certification preferred
- Knowledge of Holman Fleet & Mobility’s programs preferred
- Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
Responsibilities
- Proactively monitors trends in vehicle maintenance for specific accounts and geographic markets
- Builds and analyzes both standard and ad-hoc reports
- Analyzes data and makes recommendations to customers and leadership to implement cost-saving initiatives
- Coordinates with fleet managers, vendors and manufacturers to ascertain the most effective resolution to truck malfunctions
- As the technical expert, acts as a consultant to fleet managers and service technicians when complex solutions are needed
- Reviews and issues non-standard purchase orders to ensure that the customer’s best interests are protected
- Support the technical resource center by assisting customers and vendors as needed
- Perform all other duties and special projects as assigned
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
- paid sick leave benefit that meets the mandated requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
