Account Administrator

FM•Park Ridge, IL

About The Position

As a member of the Insurance Product Delivery team supporting Client Service Teams, this position is accountable for creating property insurance policy contracts and billing documents in compliance with corporate and country specific requirements. This includes validating and reconciling client information necessary to prepare new accounts, renewals, endorsements, and cancellations; composing/building the policy terms and conditions; processing the financial and corporate required information and delivering outstanding service to clients and brokers in coordination with the Production Underwriters and other team members. Under the direct supervision of more experienced Account Administrators, acquires the knowledge and skills required to handle accounts independently. Composes/builds and issues new, renewal and endorsement policy documents in accordance with Production Underwriter quotes and in compliance with underwriting, processing, country and statutory requirements. Enters and manages prospect/client data and financial information in various systems. Captures all limits of liability, sub-limits, deductibles, rates, and any other required information. Populates the appropriate billing system through the creation and issuance of accurate invoices and/or provides billing instructions to worldwide issuing offices. Prepares Excel premium allocation spreadsheets as requested. Provides guidance and technical assistance to the Account Teams on the current processing requirements and liaises with internal offices worldwide to ensure accurate and timely service on accounts and to achieve company and operational objectives. Develops diverse knowledge of all protocols related to global products and services. Responds to broker inquiries in a timely manner and/or involves other appropriate personnel where necessary. Maintains organizational, contact and document distribution information for assigned accounts. The successful candidate will enjoy working in a fast-paced environment and will maintain constructive and harmonious relations with all internal and external customers. Works to provide back-up to other Account Administrators during absences and as capacity allows.

Requirements

High school diploma (college degree is desirable!)
Minimum 2+ years work experience in an office environment, preferably in an insurance or related work environment
Attention to detail and proofreading skills
Strong problem-solving capability
Advanced computing skills, particularly Microsoft Word and Excel
Strong math proficiency and analytical skills
Strong organizational skills with ability to plan and prioritize tasks to meet timelines

Nice To Haves

college degree is desirable

Responsibilities

Creating property insurance policy contracts and billing documents in compliance with corporate and country specific requirements.
Validating and reconciling client information necessary to prepare new accounts, renewals, endorsements, and cancellations.
Composing/building the policy terms and conditions.
Processing the financial and corporate required information.
Delivering outstanding service to clients and brokers in coordination with the Production Underwriters and other team members.
Composing/building and issuing new, renewal and endorsement policy documents in accordance with Production Underwriter quotes and in compliance with underwriting, processing, country and statutory requirements.
Entering and managing prospect/client data and financial information in various systems.
Capturing all limits of liability, sub-limits, deductibles, rates, and any other required information.
Populating the appropriate billing system through the creation and issuance of accurate invoices and/or provides billing instructions to worldwide issuing offices.
Preparing Excel premium allocation spreadsheets as requested.
Providing guidance and technical assistance to the Account Teams on the current processing requirements.
Liaising with internal offices worldwide to ensure accurate and timely service on accounts and to achieve company and operational objectives.
Developing diverse knowledge of all protocols related to global products and services.
Responding to broker inquiries in a timely manner and/or involves other appropriate personnel where necessary.
Maintaining organizational, contact and document distribution information for assigned accounts.
Working to provide back-up to other Account Administrators during absences and as capacity allows.