Accessory Sales Manager

Ford Motor Company • MI, MI

3d • $115,500 - $218,100 • Hybrid

About The Position

The Accessory Sales Manager will report to the Sales and Marketing Manager (Field) and have a matrix reporting relationship to the Vehicle Personalization/Accessories National Sales and Distribution Manager (General Office). The role focuses on growing accessory sales in the Field by influencing dealer behavior and applying the Ford Operating System (Ford OS) to identify improvements in dealer processes and talent. The manager will use research, dealer feedback, and observation to develop best practices and continuous-improvement feedback loops for Sales and Marketing Managers and the Vehicle Personalization Team.

The position works closely with internal and external partners, including Ford Accessory Distributors, Field Marketing and Sales, Field Parts and Service, General Office, Customer Experience, leadership, and other stakeholders. It supports dealers and distributors in accessory sales and service performance, new sales and distribution processes, eCommerce, product adoption, and customer and dealer experience. The role requires domestic travel and is hybrid, with onsite work required four or more days per week.

Requirements

• Bachelor’s degree required.
• At least 7 years of dealer-facing operations and/or retail experience, such as Field Operations, Sales and Service, Market Representation, or Customer Experience.
• At least 3 years of experience working with franchisees or dealers to implement company initiatives and deliver results, including developing an executable strategic vision for dealer culture improvement.
• At least 3 years of experience applying the synergy between retail processes and people to create a best-in-class experience for dealer employees and customers.
• At least 3 years of experience building a network of company employee advocates across dealer-facing organizations.
• At least 3 years of demonstrated advocacy and empathy.
• At least 3 years of demonstrated commitment to the company and its culture, learning and development, inclusion, customer experience, and products.
• At least 5 years of experience influencing key partners at all levels to collaborate on shared objectives.
• At least 2 years of experience championing lean practices and Ford OS behaviors.
• At least 3 years of experience promoting an inclusive environment and embodying Ford OS behaviors.
• At least 5 years of project management experience, including managing multiple complex projects simultaneously.
• At least 5 years of experience applying strong organizational, interpersonal, analytical, and communication skills.
• At least 5 years of experience demonstrating teamwork, collaboration, and a superior customer service mindset.
• At least 5 years of experience working independently under time and workload constraints and prioritizing effectively.
• Ability to travel domestically.

Nice To Haves

• At least 3 years of experience working with an organization to deliver change.
• At least 5 years of automotive retail business acumen and working knowledge of dealership operations, business practices, and operating structure.
• Identify improvement opportunities and effective approaches that positively impact dealership culture, and share them with key stakeholders and external suppliers.
• Courage to share candid feedback about what is and is not working in the current state.
• Passion for being a change agent and advancing inclusion through innovations that ease customer pain points and improve the retail experience for dealer employees and customers.
• Use quantitative and qualitative tracking to measure success.
• Be agile, anticipate change, and take smart risks.
• Create win-win solutions with Market and Dealer buy-in and trust.
• Overcome hurdles and roadblocks by problem solving and developing creative solutions to achieve desired outcomes.
• Work with numerous stakeholders globally and across business groups to achieve mutual objectives.

Responsibilities

• Execute dealer adoption of Vehicle Personalization and Accessories sales within the Field to grow business for dealers and Vehicle Personalization/Accessories sales channels.
• Manage and support the Ford Accessory Distributor network to deliver sales and service performance.
• Lead regional alignment and communication on accessory priorities and initiatives.
• Execute and deliver the new Ford Custom Garage sales and distribution process, including a new dealer process for offering accessories through vehicle wholesaling and a unique ordering interface.
• Sell and grow Dealer Channel over-counter sales for Genuine Ford Accessories, Ford Licensed Accessories, and Ford Performance Parts.
• Sell and grow Dealer Installed Options through enhanced dealer sales processes.
• Sell and grow vocational accessory packages with CVC, Elite, and Ford Pro dealers.
• Support Ford’s eCommerce Accessories business through enhanced dealer and Ford Accessory Distributor processes.
• Provide dealer support for accessory installation escalations, warranty issues, and related matters.
• Collaborate through the National Accessory Business Development Manager with Ford General Office teams, including Purchasing, Planning, Program Management, Sales, and Marketing, to adopt new products, sales processes, and incentives or promotions.
• Identify and share inclusive best practices nationally to support continuous improvement.
• Assist with talent acquisition and recruitment strategies for the Vehicle Personalization Field Team.
• Provide regular progress updates and communicate challenges and real-time stakeholder feedback to local and global management.
• Collaborate with Ford stakeholders, including Field/Dealer Operations and Market Representation core skill teams.
• Understand and communicate best practices and unique regional requirements to stakeholders.
• Support miscellaneous team assignments as needed.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, and subsidized back-up child care.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager