Accessory Sales Manager

Ford•Dearborn, MI

3d•$115,500 - $218,100•Hybrid

About The Position

The Accessory Sales Manager drives growth in Vehicle Personalization and Accessories sales in the field by influencing dealer behavior and improving dealer processes and talent. The role manages and supports the Ford Accessory Distributor network, leads regional alignment and communications on accessory priorities, and delivers initiatives spanning dealer-channel sales, dealer-installed options, vocational accessory packages, eCommerce, and the Ford Custom Garage sales and distribution process. The manager also supports dealers with accessory installation escalations and warranty issues, and collaborates with Ford General Office teams and internal and external partners on products, sales processes, incentives, and promotions. Using the Ford Operating System (Ford OS), research, dealer feedback, and observation, the role identifies opportunities for improvement, develops best practices, and establishes continuous-improvement feedback loops. It shares progress, challenges, regional needs, and stakeholder feedback with local and global management, contributes to inclusive practices, and supports recruitment and other team assignments. The position reports to the Sales and Marketing Manager (Field) and is matrixed to the Vehicle Personalization/Accessories National Sales and Distribution Manager (General Office). Domestic travel is required. The position is hybrid, with onsite work required four or more days per week.

Requirements

Bachelor's degree required.
At least 7 years of dealer-facing operations and/or retail experience required.
At least 3 years working with franchisees or dealers to implement company initiatives and deliver results, including developing an executable strategic vision for dealer culture improvement.
At least 3 years applying the relationship between process and people at retail to create a best-in-class experience for dealer employees and customers.
At least 3 years building a network of company employee advocates across dealer-facing organizations.
At least 3 years demonstrating advocacy and empathy.
At least 3 years demonstrating commitment to the company and its culture, learning and development, inclusion, customer experience, and products.
At least 5 years influencing partners at all levels to collaborate on shared objectives.
At least 2 years championing lean practices and Ford OS behaviors.
At least 3 years promoting an inclusive environment and embodying Ford OS behaviors.
At least 5 years of project management experience, including managing multiple complex projects simultaneously.
At least 5 years applying strong organizational, interpersonal, analytical, and communication skills.
At least 5 years demonstrating teamwork, collaboration, and a strong customer-service mindset.
At least 5 years working independently under time and workload constraints and prioritizing effectively.
Ability to travel domestically.
Legally authorized to work in the United States; employment eligibility verification is required at hire.
Visa sponsorship is not available.

Nice To Haves

At least 3 years of experience working with an organization to deliver change (strongly preferred).
At least 5 years of automotive retail business acumen and working knowledge of dealership operations, business practices, and operating structure (preferred).
Identify improvement opportunities and effective approaches that positively affect dealership culture, and share them with stakeholders and external suppliers.
Share candid feedback about what is and is not working in the current state.
Bring passion for change and inclusivity, and drive innovations that ease customer pain points and improve the retail experience for dealer employees and customers.
Use quantitative and qualitative tracking to measure success.
Adapt to change, anticipate what is coming, and take smart risks.
Create win-win solutions with Market and Dealer buy-in and trust.
Overcome hurdles through problem-solving and creative solutions.
Work with stakeholders across global and cross-functional business groups to achieve shared objectives.

Responsibilities

Drive dealer adoption of Vehicle Personalization and Accessories sales to grow business for dealers and the various sales channels.
Manage and support the Ford Accessory Distributor network to deliver sales and service performance.
Lead regional alignment and communication on accessory priorities and initiatives.
Execute and deliver the Ford Custom Garage sales and distribution process, including the dealer vehicle-wholesaling and ordering interface.
Grow dealer-channel over-the-counter sales for Genuine Ford Accessories, Ford Licensed Accessories, and Ford Performance Parts.
Grow Dealer Installed Options sales through enhanced dealer sales processes.
Grow vocational accessory packages with CVC, Elite, and Ford Pro dealers.
Support Ford's eCommerce Accessories business through improved dealer and Ford Accessory Distributor processes.
Provide dealers with support on accessory installation escalations, warranty issues, and related matters.
Collaborate with Ford General Office teams, including Purchasing, Planning, Program Management, Sales, and Marketing, to adopt products, sales processes, incentives, and promotions.
Identify and share inclusive best practices for continuous improvement.
Assist with talent acquisition and recruitment strategies for Vehicle Personalization's Field Team.
Provide regular progress updates and communicate challenges and stakeholder feedback to local and global management.
Collaborate with Field/Dealer Operations, Market Representation, and other key Ford stakeholders.
Understand and communicate best practices and unique regional requirements to stakeholders.
Support miscellaneous team assignments as needed.