Accessory Quality Engineer

MSX International • Fountain Valley, CA

4d • $28 - $38 • Onsite

About The Position

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

This role involves evaluating new vehicle accessories to ensure quality levels meet or exceed requirements, with no impact on KPIs such as JD Power IQS, VDS, and Consumer Reports. The engineer will install and remove accessories, evaluate installation difficulty, instruction quality, and accessory function. Participation in instrumented tests may be required. Documentation of findings in a clear, concise report is essential, along with following up with vendors and other relevant parties to address and resolve accessory quality concerns. This includes identifying, documenting, communicating, and tracking issues until resolution or firm countermeasure dates and field fix instructions are provided by the supplier/vendor. The role also includes performing other related duties as assigned by the Project Manager.

Requirements

• High School diploma.
• Must be familiar with the mechanical and electrical systems in vehicles.
• Must have excellent technical report writing ability.
• Expected report output includes documents related to approved Evaluation Reports, Quality Inspection Reports, and Request for Corrective Action and program status reports.
• Must be well versed in Microsoft Office Suite, and standard photo editing software (i.e. Photoshop) to support reports.
• Candidate must be able to operate standard and proprietary automotive test equipment (e.g. DVOM, SPL Meter, RTA, etc.) and obtain meaningful test data to support product development and QA efforts.
• Must have a valid California driver’s license and good driving record
• Must be able to conduct business interactions in a professional manner as an agent in all interactions with employees, management and external organizations.
• Lift a minimum of 50 lbs. without sustaining injury.
• Mechanical hands-on assembly/disassembly.
• Normal office duties
• Must be willing to help with shop cleaning and general shop duties when necessary
• Must be willing to travel up to 5%, typically single day trips to Proving Grounds
• Some overnight trips may occur.
• This position involves driving of company cars.
• Use equipment consistent with industry standards

Nice To Haves

• Degree in engineering in a relevant discipline (e.g. electrical, mechanical, or automotive sub-specialty)
• Previous automotive OEM experience in a similar capacity is preferred.
• First Aid/CPR Certified preferred but not required

Responsibilities

• Install and remove accessories for the purpose of evaluating them.
• Evaluate the installation difficulty, quality of the instructions, and the accessory function.
• Participate in instrumented tests as required for the specific type of accessory.
• Document the process with a clear and concise report in the standard format.
• Follow up with vendors (MPA) and/or appropriate parties (HATCI, Accessory Planning/Engineering, Port etc.) to address accessory quality related concerns.
• Identify, document (via Quality Info Report), communicate the quality concern and follow up until the quality concern is resolved and/or the supplier/vendor can provide firm countermeasure dates and field fix instructions.
• Install accessories on vehicles, with the ability to evaluate the fit, installation procedure, instructions, and determine the required installation time.
• Make critical decisions during each step of the product development processes, understanding the accessory part’s potential impact on the vehicle ownership experience, warranty costs, and syndicated quality reports (e.g. IQS, VDS, Consumer Report).
• Provide a similar level QA support for the Accessory Part program once the part reaches mass production and distribution.
• Assume full-ownership of all related Accessory Part QA issues.
• Monitor all sources of quality feedback (e.g. field reports, warranty claims, IQS forecasts/mimics, Consumer Reports. CQI data etc.) for issue discovery & validation.
• Once validated, the project will continue into problem definition and corrective action reporting to QA Management, MOBIS, and the respective supplier.
• Work with the each organization’s QA departments to develop an effective countermeasure and see the process through implementation and monitoring phase.
• Author QIRs (Quality Information Reports) to register accessory quality issues with MOBIS or the respective supplier.
• Author TSBs (Technical Service Bulletins) as required to assist dealers with diagnosing or repairing accessory issues.
• Monitor warranty claims for current PIO/DIO Accessory programs.
• Monitor Accessory quality issues from the field by reviewing FSE, CA and EQF reports.
• Validate reported quality issues, recommend appropriate courses of action and report findings to Service management.
• Coordinate & track implementation of all Accessory program countermeasures.
• Assist with training newly hired Accessory Quality Engineers.
• This position involves driving of company cars. Must be able to evaluate installed accessories both static and dynamic by driving.
• Must be able to be trained to operate a forklift for occasional use.

Benefits

• MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED