Accessories Sales Manager

Jenkins Chevrolet of Venice•Venice, FL

11d•Onsite

About The Position

The Accessories Sales Manager ensures customer retention and the performance of this profit center by recruiting qualified accessory sales personnel. This role is responsible for appraising, purchasing, reconditioning, displaying, and merchandising the accessory inventory. The manager also provides the vehicle department with a supply of marketable accessories within the dealership and management’s financial guidelines and purchasing policies.

Requirements

High school diploma or the equivalent.
Proven success in commission sales environment.
Strong Math skills with the ability to calculate percentages.
Ability to read and comprehend instructions and information.
A professional appearance and customer oriented attitude.
Excellent interpersonal and telephone skills; well organized and self-motivated.
Know and understand the federal, state and local laws, which govern retail

Nice To Haves

Previous automotive sales experience preferred.

Responsibilities

Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
Properly uncovers customer’s “wants, needs and desires” and offers accessories that satisfy each.
Makes recommendation of accessories that address safety, performance and style.
Cultivates relationships with Parts and Service Departments to ensure completion of all orders.
Takes initiative to promote accessories/product to customers in service lounge.
Follows up on completed orders to ensure complete customer satisfaction.
Addresses and resolves customer service challenges related to their accessory purchase.
Works with Service and Parts Departments to set accessory install appointments.
Hires, motivates, counsels, and monitors the performance of all accessory sales employees.
Prepares and administers an annual operating forecast and budget for the sales department.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect accessory sales.
Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control process in conjunction with the CRM.
Works with the CRM to ensure that all customers are followed up on a consistent basis.
Maintains vehicle accessory inventory.
Monitors customers’ likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which accessories to stock.
Analyzes sales history and local area trends to determine the best purchasing mix.
Conducts daily and weekly sales and sales training meetings as requested.
Establishes and enforces product-knowledge standards.
Oversees the efforts of salespeople to enhance the image and customer satisfaction rating of the dealership.
Ensures 100 percent T.O. (Transfer of Opportunity) of each customer to F&I department.
Ensures that salespeople are informed of all new inventory and current advertising efforts, including special sales.
Develops and maintains outside sources (other wholesalers and retailers) for inventory.
Plans and controls the display of inventory.
Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
Assists in the development of advertising campaigns and other promotions.
Handles customer complaints immediately and according to dealership’s guidelines.
Attends General Communication Meetings as requested.
Maintains a professional appearance.
Adhere to all company policies, procedures and safety standards
Perform other duties as assigned