ACCESS TEAM MANAGER

Bottom Line•New York, NY

4d•$81,200 - $89,400•Onsite

About The Position

Bottom Line seeks an Access Team Manager to ensure high-quality services in its College Access Program. The manager supervises and develops 5–6 College Access Advisors, supporting their performance, satisfaction, and retention, and directly serves a reduced caseload of up to 10 students. The role also tracks student progress using quantitative and qualitative data. The manager oversees program delivery and resources, supports recruitment and program improvement, manages budgets and projects, and works with regional Program Leadership and the Access Program Director to set and achieve program goals. They lead staff hiring support, onboarding, coaching, performance reviews, and team operations. Direct student services include guidance on college lists, essays, applications, financial aid, college decisions, and ongoing engagement. The role also maintains external partnerships and supports organizational events and activities. The position is based in New York. Core hours vary seasonally: January through August, 10:00 a.m.–6:00 p.m.; September through December, Monday 10:00 a.m.–6:30 p.m., Tuesday through Thursday 11:00 a.m.–7:30 p.m., and Friday 10:00 a.m.–5:30 p.m. Managers work approximately eight Saturdays from September through January and travel locally 10–20%. Start date is November 2026. Compensation is $81,200–$89,400. Benefits are referenced through the organization’s benefits page, but specific benefits are not listed in the posting.

Requirements

Bachelor’s degree or equivalent experience.
At least 4 years of related post-graduate work experience.
2–3 years of direct people and project management experience.
Excellent leadership, data analysis, problem-solving, communication, organization, and time-management skills.
Experience developing trusting relationships with the population of students served.
Demonstrated commitment to Bottom Line’s mission, vision, and core values.
Advanced proficiency in Bottom Line’s seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning.
Ability to make a minimum two-year commitment.

Nice To Haves

Familiarity with the College Access field.
Familiarity with the New York Public High School landscape.
Fluency in a language other than English, especially Spanish, Haitian Creole/French, and/or Chinese.

Responsibilities

Ensure high-quality delivery of College Access Program services through observation, staff meetings, reports, and feedback.
Meet with regional Program Leadership to set and assess program goals; communicate, manage, and achieve team Key Performance Indicators.
Partner with the Access Program Director to create and manage balanced Advisor caseloads.
Manage team resources, including materials, training, technology, supplies, time, and coaching.
Identify curriculum, training, and program improvement opportunities and share ideas with the Access Program Director.
Support the team in meeting the October 1 class goal by scheduling and managing First Meetings.
Support recruitment of 11th graders for the new Access class in collaboration with the Student Recruitment and Partnerships Manager and Access Program Director.
Manage fee assistance and student expense budgets within requirements.
Create and manage assigned project plans and deliver projects to high-quality, on-time, and within-budget standards.
Manage 5–6 College Access Advisors, each supporting approximately 65 high school seniors.
Meet regularly with staff one-on-one to assess progress toward individual performance and team program goals.
Maintain a supportive, inclusive, positive team environment through weekly meetings and individual support.
Support hiring, onboarding, and training of new College Access Advisors.
Coach staff through challenges and support their growth and development.
Provide consistent, honest feedback and conduct annual performance reviews and informal goal check-ins.
Observe and coach staff interacting with students; analyze data reflecting program Key Performance Indicators.
Maintain communication with the team and address staff concerns and questions.
Identify team development needs and partner with regional Program Leadership on growth and advancement planning.
Work with regional Program Leadership and People & Culture to address performance concerns, including role or organizational transitions when needed.
Provide student support when Advisors are absent or have left and replacement staff are not yet trained.
Help Advisors develop problem-solving skills, connect students to resources, and encourage student resourcefulness.
Plan for, approve, and resolve paid time off and leave-of-absence matters; approve monthly expense reports and bi-weekly time cards.
Act as manager on duty as needed and manage part-time or temporary staff as needed.
Provide one-on-one guidance to a caseload of up to 10 high school seniors, occasionally more temporarily during staff transitions.
Coach students in developing individualized college lists aligned with program standards, admissions prospects, and affordability data; adjust admissions chances as academic profiles change.
Help students brainstorm, revise, and finalize college essays using in-person and remote support tools.
Design individualized service plans so students submit complete, high-quality applications by institutional priority deadlines; support completion of missing or additional application materials.
Guide students through FAFSA and/or CSS Profile submissions, verification requirements, scholarship identification, interpretation of financial aid awards, financially responsible college decisions, and college deposits by May 1.
Maintain ongoing communication with students, lead 60-minute meetings for 3–5 students weekly, respond to messages within two business days, and develop individualized communication plans.
Help students address obstacles by building self-advocacy and resourcefulness skills.
Maintain productive relationships with high schools, scholarship organizations, and community partners to support shared students and recruit future Access students.
Support other teams based on organizational needs, resources, workload, and campus knowledge.
Support Development Team events and meetings by recruiting students, facilitating event activities, training staff, and managing transportation as needed.
Represent Bottom Line positively and help increase brand awareness in the community.