Access Specialist

MultiCare Health System • Puyallup, WA

1d • $22 - $31

About The Position

The Access Specialist processes requests for information and services for all Behavioral Health (BH) programs. Requests may come from potential and returning clients, MultiCare Health System hospitals, clinics and affiliates, and community agencies. The role conducts initial phone screenings, triages service needs, registers clients, schedules appointments and intakes, and coordinates referrals and follow-up. It also supports BH operations by maintaining provider schedules, coordinating reminder calls, and helping internal staff identify appropriate services.

Requirements

• At least one year of medical or health care office experience.
• At least one year of experience in a scheduling/reception position, managing employee schedules in an electronic application, using practice management software in a medical, dental, or mental health clinic, or comparable customer service work in a non-medical office.

Nice To Haves

• Associate degree preferred.
• Insurance screening and managed care background preferred.

Responsibilities

• Conduct initial phone screenings and triage callers seeking Behavioral Health services.
• Collect information about service needs, presenting problems, stressors, prior diagnoses, current medications, and demographic and financial circumstances.
• Alert management when callers express suicidal or homicidal thoughts or risk.
• Determine appropriate service referrals and facilitate access to crisis resources when needed; provide community resource information when BH services are not appropriate.
• Register clients for BH services or follow-up based on screening and program-specific processes.
• Schedule clinical intakes with BH providers.
• Complete financial assessments, verify insurance, and refer clients to Accounting when financial issues arise.
• Conduct admissions screenings for children and adults, including demographic and financial interviews, risk assessment, review and explanation of intake paperwork, and concurrent entry into the BH electronic health record (EHR).
• Keep management informed of potential personal safety risks clients may pose during intakes and access coordination.
• Process EHR, electronic, and fax referrals from MultiCare hospitals, clinics, and affiliates, including paperwork, EHR entry, and contacting clients to schedule with appropriate providers.
• Follow up and call clients regarding matters such as insurance issues and scheduling.
• Assist internal staff with service selection and program questions.
• Schedule clinical and medical provider appointments requested by phone or message.
• Coordinate agency-wide reminder calls.
• Maintain and update Medical Services and clinical staff schedules in the BH EHR to maximize provider productivity.
• Maintain the therapy and medical staff will-call list and fill canceled or otherwise unfilled appointments.
• Facilitate the agency sick call system.

Benefits

• $3,000 sign-on bonus for external applicants with one year of experience and a two-year commitment.
• Competitive tuition assistance, residencies, fellowships, and career development.
• Generous paid time off.
• Code Lavender and Employee Assistance Programs.
• Medical, dental, and retirement benefits.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed