Access Representative, Admitting & Registration, Full Time, First Shift

UC Health•Cincinnati, OH

1d•Onsite

About The Position

The Access Representative handles hospital registration for patients arriving in the Emergency Department and Trauma Bay. The role verifies patient identity; gathers demographic and contact information; sets up accident claims; obtains signatures on hospital documents, including consent and financial responsibility forms; collects copayments; scans documents; completes registration work queues; and verifies insurance details. The representative completes required MSP and Advance Directives questionnaires for appropriate patients and accurately prioritizes insurance coverage as primary, secondary, and tertiary. Accuracy, confidentiality, and efficient patient flow are essential, as registration data affects revenue and reimbursement timelines. The role also supports patients before, during, and after care by answering questions about registration and helping them access needed support. The representative promptly resolves registration errors from work queues, meets department productivity and performance standards, communicates through Teams and Microsoft email, receives monthly performance audits, and reports registration-related improvements, problems, and changes to department management. Other duties may be assigned within the Admitting and Registration department.

Requirements

High school diploma or GED.
Analytical and problem-solving skills.
Ability to multitask.
Computer literacy.
Excellent communication skills.
Accountability and receptiveness to feedback.
Effective time management.
Ability to deal with customers who may be adversarial.
Ability to work independently and as part of a team.

Nice To Haves

1–3 years of experience in registration, billing, customer service, or a managed care organization.

Responsibilities

Register patients arriving in the Emergency Department and Trauma Bay, verifying identity and collecting demographic and contact information.
Set up accident claims; obtain signatures on hospital documents, including consent and financial responsibility forms; collect copayments; scan documents; and complete registration work queues.
Verify insurance details and prioritize coverage as primary, secondary, and tertiary.
Complete required MSP and Advance Directives questionnaires for appropriate patients.
Answer patient questions about registration and provide support before, during, and after care.
Promptly resolve registration errors from work queues while meeting department productivity and quality standards.
Maintain established department productivity and performance standards.
Communicate using Teams and Microsoft email.
Receive monthly Performance Audits and report registration-related improvements, problems, and changes to department management.
Perform other duties within the Admitting and Registration department as assigned.