Access Representative, Admitting & Registration, Part Time, First Shift

UC Health•Cincinnati, OH

2d•Onsite

About The Position

The Access Representative performs hospital registration for patients arriving in the Emergency Department and Trauma Bay. The role verifies patient identities; gathers demographic and contact information; sets up accident claims; obtains signatures on hospital documents, including consent and financial responsibility forms; collects copayments; scans patient documents; completes registration work queues; and verifies insurance details. The representative completes required MSP and Advance Directives questionnaires for appropriate patients and prioritizes insurance coverage as primary, secondary, and tertiary while maintaining accuracy, confidentiality, and efficient patient flow. Registration data quality affects organizational revenue and reimbursement timelines. The role also provides customer service before, during, and after patient care by answering questions about registration and supporting patients. It completes registration errors promptly while meeting department productivity and quality standards, maintains established performance standards, communicates through Microsoft Teams and email, receives monthly performance audits, and reports registration-related improvements, problems, and changes to department management. Other duties may be assigned within Admitting.

Requirements

High school diploma or GED.
Analytical and problem-solving skills.
Ability to multitask.
Computer literacy.
Excellent communication skills.
Accountability and receptiveness to feedback.
Effective time management.
Ability to deal with customers who may be adversarial.
Ability to work independently and as part of a team.

Nice To Haves

1–3 years of experience in registration, billing, customer service, or a managed care organization.

Responsibilities

Register patients arriving in the Emergency Department and Trauma Bay.
Verify patient identities and gather demographic and contact information.
Set up accident claims and obtain signatures on hospital documents, including consent and financial responsibility forms.
Collect copayments and scan patient documents.
Complete registration work queues and promptly address registration errors.
Verify insurance details and prioritize coverage as primary, secondary, and tertiary.
Complete required MSP and Advance Directives questionnaires for appropriate patients.
Maintain accurate and confidential registration information and support efficient patient flow.
Answer patient questions about registration and provide support before, during, and after care.
Meet department productivity, performance, and quality standards.
Communicate through Microsoft Teams and Microsoft email.
Receive monthly performance audits and report registration-related improvements, problems, and changes to department management.
Perform other duties within Admitting as assigned.