Access Representative, Admitting & Registration, Full Time, First Shift

UC Health•Cincinnati, OH

2d•Onsite

About The Position

The Access Representative supports hospital registration for patients arriving in the Emergency Department and Trauma Bay at University of Cincinnati Medical Center. The role verifies patient identity; gathers demographic and contact information; sets up accident claims; obtains signatures on hospital documents, consent forms, and financial responsibility forms; collects copays; scans documents; completes registration work queues; and verifies insurance details. The representative completes required MSP and Advance Directives questionnaires for appropriate patients and prioritizes insurance coverage as primary, secondary, and tertiary. Accuracy, confidentiality, and efficient patient flow are essential because registration data affects revenue and reimbursement timelines. The role also provides customer service before, during, and after patient care by answering questions about registration and helping patients obtain needed support. It completes registration errors from work queues promptly while meeting productivity and quality standards. The representative maintains department performance standards, communicates through Microsoft Teams and email, receives monthly performance audits, and reports registration improvements, problems, and changes to department management. Other duties may be assigned within the Admitting and Registration department.

Requirements

High school diploma or GED required.
Analytical and problem-solving skills.
Ability to multitask.
Computer literacy.
Excellent communication skills.
Accountability and receptiveness to feedback.
Effective time-management skills.
Ability to deal with customers who may be adversarial.
Ability to work independently and as part of a team.

Nice To Haves

1–3 years of experience in registration, billing, customer service, or a managed care organization preferred.

Responsibilities

Register patients arriving in the Emergency Department and Trauma Bay.
Verify patient identity and gather demographic and contact information.
Set up accident claims and obtain signatures on hospital documents, including consent and financial responsibility forms.
Collect copays, scan patient documents, complete registration work queues, and verify insurance details.
Complete required MSP and Advance Directives questionnaires for appropriate patients.
Prioritize insurance coverages as primary, secondary, and tertiary while maintaining accuracy, confidentiality, and efficient patient flow.
Answer patient questions about registration and provide support before, during, and after care.
Complete registration errors from work queues promptly while meeting department productivity and quality standards.
Maintain established department productivity and performance standards.
Communicate using Microsoft Teams and Microsoft email, and report registration improvements, problems, and changes to department management.
Receive monthly performance audits and perform other duties as assigned within the Admitting and Registration department.