Access Representative, Admitting & Registration, Part Time, First Shift

UC Health•Cincinnati, OH

About The Position

The Access Representative performs hospital registration for patients arriving in the Emergency Department and Trauma Bay. The role involves verifying patient identity; collecting demographic and contact information; setting up accident claims; obtaining signatures on hospital documents, including consent and financial responsibility forms; collecting copays; scanning patient documents; completing registration work queues; and verifying insurance details. The representative completes required MSP and Advance Directives questionnaires for appropriate patients and accurately prioritizes insurance coverage as primary, secondary, and tertiary. Registration work must support confidentiality, efficient patient flow, accurate data collection, and the organization’s revenue and reimbursement timelines. The role also provides customer service before, during, and after patient care by answering questions about registration and helping patients access needed support. The representative completes registration errors from work queues promptly, maintains established productivity and performance standards, communicates through Teams and Microsoft email, receives monthly performance audits, and reports registration-related improvements, problems, and changes to department management. Other duties within Admitting may be assigned.

Requirements

High school diploma or GED.
Analytical and problem-solving skills.
Ability to multitask.
Computer literacy.
Excellent communication skills.
Accountability and receptiveness to feedback.
Effective time management.
Ability to work with customers who may be adversarial.
Ability to work independently and as part of a team.

Nice To Haves

1–3 years of experience in registration, billing, customer service, or a managed care organization.

Responsibilities

Register patients arriving in the Emergency Department and Trauma Bay, verifying identity and collecting demographic and contact information.
Set up accident claims, obtain signatures on hospital documents including consent and financial responsibility forms, collect copays, and scan patient documents.
Complete registration work queues and verify insurance details, including correctly prioritizing primary, secondary, and tertiary coverage.
Complete required MSP and Advance Directives questionnaires for appropriate patients.
Maintain accuracy, confidentiality, and efficient patient flow during registration.
Answer patient questions about registration and provide support before, during, and after care.
Promptly resolve registration errors from work queues while meeting department productivity and quality standards.
Maintain established productivity and performance standards and participate in monthly performance audits.
Communicate using Teams and Microsoft email.
Report registration-related improvements, problems, and changes to department management.
Perform other duties as assigned within Admitting.