Access Management & Locksystems Specialist

Cennox•Springfield, MO

9d•$25 - $30•Onsite

About The Position

The Access Management Specialist supports the day-to-day administration, coordination, and technical support of electronic and mechanical lock systems, secure key management, ATM access, customer onboarding, and lock-related projects. Working under the direction of the Locksystems Administrator, the role assists with Cencon, S&G, and other manufacturer lock system operations; initialization kit preparation; technical key management; lock and equipment records; shipping and receiving; service request and work order coordination; customer projects; and technical support.

Requirements

Experience in technical support, security operations, banking/ATM service, field service coordination, logistics, or a related technical environment.
Strong attention to detail.
Strong organizational skills.
Ability to manage multiple simultaneous requests and projects.
Experience working with databases, ticketing systems, and structured business applications.
Strong computer skills, including Microsoft Office and collaboration tools.
Ability to learn technical lock systems, applications, and security processes.
Ability to safely package, receive, organize, and ship equipment.
Ability to work onsite in the Springfield, Missouri area as required.
Ability to walk, sit, and stand for extended periods of time.
Must frequently lift and/or move up to 25 pounds.
Regularly use hands to feel, reach, and use a keyboard.

Responsibilities

Support day-to-day administration of Cencon, S&G, keypad, and lock system environments.
Assist with maintaining locks, keypads, customer configurations, and technician documents across supported databases and systems.
Maintain accurate lock and equipment records.
Monitor and support the Lock Systems shared mailbox.
Escalate unusual, high-risk, or security-sensitive issues to the Lock System Administrator.
Prepare Cencon INIT and Shelf Kits.
Package and ship kits to field technicians.
Receive and process returned keys and equipment.
Track outbound and inbound shipments.
Maintain inventory of kits, keys, and required supplies.
Create service requests and work orders associated with INIT/Shelf activity.
Coordinate with FSC and PMO teams regarding technician assignments.
Escalate lost, missing, damaged, or unreturned items according to established security procedures.
Assist with creating, activating, deactivating, replacing, and tracking approved technician equipment keys.
Support the organization's Key Management System.
Assist with periodic key audits and reconciliation.
Support onboarding of new customers and new ATM/lock equipment.
Maintain customer and site records.
Receive and validate equipment lists from customers.
Document standard Lock Systems processes.
Create step-by-step operational procedures.
Identify undocumented repeated activities and capture common troubleshooting.