Access & Intake Support

EveryMind•Mississauga, ON

2d•Hybrid

About The Position

EveryMind Mental Health Services is currently recruiting a skilled, experienced, and enthusiastic mental health professional for the full-time position of Access, Intake Support Specialist to provide a continuum of mental health interventions to children/youth and their families. EveryMind is an accredited child and youth mental health organization that provides a continuum of high-quality mental health services for children, youth and their families who are experiencing or are at risk of experiencing mental health, social, emotional and/or behavioural challenges. Our services are provided in a dynamic, client-centred environment that values respect and inclusion, collaboration, learning, innovation, and accountability.

Requirements

BA-CYC, BSW or related bachelor’s degree with 2 years of clinical experience in a children’s mental health setting, or other degree/community college certificate with a minimum of 3 years of experience in child and youth mental health services, or an equivalent combination of education and experience.
Eligibility for membership in the appropriate professional association or regulated college.
Proof of knowledge of relevant legislation pertaining to children’s mental health, including the Personal Health Information Protection Act and the Child, Youth and Family Services Act.
Some knowledge of child and family development, mental health issues and community resources.
Demonstrated clinical assessment and solid decision-making skills.
Crisis management experience and/or training.
Active listening and strong interpersonal and verbal and written communication skills.
Committed to providing excellent customer service.
Demonstrated cultural competence.
Excellent organizational, phone and computer skills essential.
Ability to work well independently, as part of a team and within the broader service system.
Ability to prioritize and manage multiple tasks.
Adaptable and flexible in managing ongoing change and working in a fast-paced environment.
A satisfactory Vulnerable Sector Police Check and Pre-Employment Medical Screening (including TB test, MMR, TD, Polio, Covid-19 vaccination), is required

Nice To Haves

Proficiency in a second language is an asset.

Responsibilities

Responds to all inquiries for those who contact WhereToStart.ca and provide clinical screening of appropriateness of referrals.
Screen for risk (e.g., suicide, child protection concerns) and urgency, make appropriate referrals (e.g., crisis support, walk in, emergency room) and/or follow through on duty to report protection concerns (i.e., report to child welfare).
Ensure appropriate information and community resources are provided to callers, caregivers, youth and, physician or community professional.
Manage, screen and outreach to youth and families for all third party and physician referrals received.
Initiate correspondence and other necessary follow-up procedures for third party and physician referrals.
Obtain and review proper releases of information, as required.
Maintain awareness and be responsive to the diverse needs of the community as it pertains to accessing child and youth mental health services.
Coordinate service access for individuals who require an interpreter or need support with transportation in reducing barriers in accessing services.
Maintain accurate and current records and reports, correspondence, statistics and data entry requirements.
Maintain current information on all available internal and external services and programs.
Complete group registrations with caregivers and youth.
Manage cancellation list and reschedules intake appointments as needed to efficiently keep all intake availabilities booked.
Establish and maintain effective working relationships with colleagues and other community agency personnel.
Forward requests for community presentations/information fairs related to child and youth mental health services to the Corporate Communications team.
Identify and communicate issues requiring attention and/or consultation and direction for follow-up with manager.
Participate and contribute to the development of the network, quality improvement of processes and the evaluation of the network.
Participate in regularly scheduled team meetings and access supervision and consultation with the manager, as required.

Benefits

4 weeks paid vacation
2 float days
paid personal leave days
11 paid public holidays
Extended Health Plan that includes $1000 for mental health supports
Flexible Health Spending Account
Company Laptop and cellphone provided to employees
Extended Health and Dental benefits plan, all premiums fully paid by the employer, no co-pay required by the employee
Income protection Sick leave Plan and Life insurance
Free, confidential 24/7 counselling and mental health support for you and your family via our Employee and Family Assistance Program
Retirement Plan where the employer contributes 7% equivalent of your salary to your personal pension plan