Intake Support Specialist

Mindset

17h•Remote

About The Position

This role involves managing incoming calls, processing leads, monitoring client release dates, and coordinating with intake specialists to ensure client needs are met effectively. The position requires strong organizational and communication skills to thrive in a fast-paced environment.

Requirements

Proven experience in an administrative role.
Excellent verbal and written communication skills.
Ability to manage a fast-paced work environment.
Strong interpersonal skills and a friendly, approachable demeanor.
Proficiency in Google Workspace.
Ability to multitask and prioritize tasks effectively.
Reliable internet connection for remote work.
High school diploma or equivalent.

Nice To Haves

Experience working in a remote or virtual office environment.
Knowledge of virtual phone systems and online scheduling software.

Responsibilities

Handle all incoming corrections-related calls and manage ongoing tasks.
Process and manage all leads, ensuring timely follow-ups.
Monitor systems for client release dates and take appropriate action.
Schedule and coordinate calls, assigning them to intake specialists as needed.
Make contact with leads upon their release date and address any additional needs they may have.
Send information to an intake specialist for application filing once contact is made with a client.
Oversee all existing tasks related to client needs.
Perform other tasks as required to support the needs of clients effectively.