Access Inpatient Manager

Park Place Behavioral Healthcare•Kissimmee, FL

61d•Onsite

About The Position

The Access Inpatient Manager supervises the daily operations of the Access Inpatient department under the oversight of the Director of Crisis Services. The manager oversees and develops department staff, addresses operational and clinical concerns involving staff, clients, and community agents, and keeps the Director informed about significant issues affecting the department. The position includes regular in-person availability during daily operating hours and after-hours phone availability for clinical consultation. The department must be staffed 24 hours a day, 365 days a year. The manager provides operational and clinical supervision, assesses patients who may need inpatient treatment when necessary, and initiates Baker Acts when appropriate. The role also oversees performance reporting, documentation audits, state reporting, peer reviews, staff evaluations and training, and coordination with other agency departments. The position is based in Kissimmee, Florida. Park Place Behavioral Health Care describes itself as a mission-driven, multi-site provider of inpatient and outpatient mental health and substance use disorder services, with more than 300 professionals.

Requirements

Licensed Mental Health Clinician (LMHC or LCSW), with at least three years of supervision experience and two years of experience assessing patients in mental health crisis, or equivalent qualifications.
Master’s degree in Mental Health Counseling, Marriage and Family Therapy, or Social Work.
Ability to read, analyze, and interpret common scientific journals and basic legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or community members.
Ability to effectively present information to management and public groups.
Intermediate to advanced experience with MS Office Suite (Outlook, Word, Excel, PowerPoint), personal computers, and standard office productivity software.
A valid Class E driver’s license is required for positions involving driving a personal or agency vehicle on agency business.
For positions requiring use of a personal vehicle on agency business, maintain at least $50,000 in bodily injury and property liability insurance and provide proof.
Must be available as needed when required because the agency operates 24/7.

Nice To Haves

Florida licensure as an LMHC or LCSW is preferred.

Responsibilities

Supervise the daily operations of the Access Inpatient department and keep the Director of Crisis Services informed of significant operational issues.
Manage Inpatient Access staff, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Provide regular operational and clinical supervision to Access Inpatient staff quarterly.
Ensure the department is staffed 24 hours a day, 365 days a year.
Be available in person during daily operating hours and by phone after hours for clinical consultation with department staff.
Resolve problematic situations involving staff, clients, and community agents.
Assess patients in need of inpatient treatment when needed and initiate Baker Acts when necessary.
Initiate, track, and prepare Access Inpatient performance-measure reports twice a year.
Conduct monthly audits of department documentation for completeness and accuracy, including state reporting data.
Report Baker Act data to DCF within five days of arrival.
Complete quarterly peer-review summaries for the Inpatient Access department.
Conduct annual performance evaluations for all Access Inpatient staff.
Hold quarterly staff meetings to inform staff about department and agency operational changes.
Attend care coordination meetings twice a week with agency department managers and report on patient activity in Access.
Ensure Access department staff are current with required training.
Maintain positive rapport with referring agencies, patients, and other departments.
Report acute or systemic problems to the Director of Crisis Services.
Perform other responsibilities as required by the supervisor.