AC III CVSL/IMSL/PCC

University of Arkansas System • Little Rock, AR

7d

About The Position

The Access Coordinator III works under supervision as a patient resource for scheduling and billing questions and helps ensure comprehensive patient data collection, timely and accurate billing, prompt collection of payment for services, and coordination of scheduling and conflicts. The role must be able to perform all duties of Access Coordinator I and II and other duties supporting patient care as needed.

This posting will fill positions at various Cardiovascular, Internal Medicine, and Primary Care clinics. The department manager will determine the final clinic assignment based on operational needs and position availability.

Requirements

• High school diploma or GED.
• Three years of customer service experience, preferably in registration, billing, or scheduling in a healthcare environment.
• Good communication skills.
• Computer and basic keyboard skills.
• Telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Knowledge of basic medical terminology.

Nice To Haves

• CHAA certification.
• Bachelor’s degree.

Responsibilities

• Schedule, reschedule, and coordinate appointments using hospital systems, including completing visit notifications for patients.
• Collect copayments, deductibles, and other payments for patient accounts.
• Conduct preregistration as needed and enter or update accurate patient information.
• Verify insurance and explain benefits by checking patient eligibility.
• Request and gather outside records from referrals and file patient charts as needed.
• Assist other teams as needed.
• Greet and assist the public and answer telephones in a professional and friendly manner.
• Handle conflicts professionally, using listening and negotiation skills to resolve disagreements.
• Use communication devices consistently and maintain accurate records as required.
• Demonstrate effective service recovery skills.
• Attend required training, in-services, and staff meetings, and participate in orientation or training of new staff.
• Participate in annual educational needs assessments.
• Maintain required job-skill competencies, complete annual skill assessments, and document continuing education hours annually.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents for undergraduate study.
• Retirement contribution matching up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED