AC II CVSL/IMSL/PCC

University of Arkansas System • Little Rock, AR

7d

About The Position

The Access Coordinator II works under supervision and provides comprehensive support for patient care activities. Positions are available at clinics including Cardiovascular, Internal Medicine, and Primary Care; the department manager will determine the final clinic assignment based on operational needs and position availability. The role may involve greeting and assisting the public, answering telephones, coordinating appointments and referrals, registering and checking in or out patients, collecting payments and issuing receipts, verifying insurance coverage, and responding to third-party payer requirements. The position may also assist with hospital admissions and surgery scheduling. The employee must be able to perform all Access Coordinator I duties and other duties that support patient care activities as needed.

Requirements

• High school diploma or GED.
• Two years of customer service or healthcare experience.
• Basic computer proficiency, preferably with MS Office.
• Excellent telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Ability to perform all duties of the Access Coordinator I level.

Nice To Haves

• Call center experience.
• Experience in registration, billing, or scheduling in a healthcare environment.
• Knowledge of basic medical terminology.

Responsibilities

• Schedule, reschedule, coordinate, and cancel appointments using the hospital system, and conduct pre-registration as needed.
• Input and update accurate patient information.
• Create new patient charts and access systems for orders as appropriate.
• Verify insurance and explain benefits by running patient eligibility checks.
• Request outside records and gather outside medical records from referrals as needed.
• Meet, greet, and assist the public, and answer telephones in a professional and friendly manner.
• Handle conflicts positively and professionally, using careful listening and negotiation to resolve disagreements.
• Use communication devices consistently and maintain accurate records as required.
• Demonstrate effective service recovery skills.
• Attend required training and in-services.
• Participate in annual educational needs and assessment.
• Maintain required job skill competencies and complete an annual skill assessment.
• Complete and maintain documentation of annual continuing education hours.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contributions matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED