PCC - General Offices
Sonrava Health•Hayward, CA
•$20 - $24
About The Position
The Patient Care Coordinator (PCC) serves as the key liaison for patients and helps ensure a seamless, welcoming experience. The PCC greets patients, introduces them to the office, coordinates treatment services, and builds lasting patient relationships. The role calls for exceptional communication, strong customer service, and sales ability.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in customer service, sales, reception, or an equivalent role; experience in a healthcare or dental setting is preferred.
- Excellent communication skills for interacting with patients, office staff, and third-party stakeholders.
- Attention to detail in maintaining patient records and managing financial transactions.
Nice To Haves
- Experience with dental practice management software such as Denticon or Dentrix.
- Experience in a healthcare or dental setting.
Responsibilities
- Greet and welcome patients in a timely, professional, and engaging manner.
- Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
- Provide patient consultations and communicate recommended treatments, service costs, insurance coverage, and payment options.
- Contact patients to follow up on visits and build lasting patient relationships.
- Ensure compliance with health, privacy, and safety regulations.
- Travel as needed for training and to perform job functions.
Benefits
- Healthcare benefits, including medical, dental, and vision.
- Paid time off.
- 401(k).
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
