Access Control Technician

University Hospital, Newark NJ•Newark, NJ

7d•$31 - $32•Onsite

About The Position

Under the direction of the Manager Access Control, the Access Control Technician provides access control services throughout University Hospital and its associated facilities. Primary responsibilities include the installation, maintenance, and protection of physical security components such as doors, hardware, and electronic security devices. The technician is also responsible for responding to routine and emergency service requests, ensuring equipment is used properly and securely, and maintaining accurate records of all work performed.

Requirements

High School Diploma or GED Certification required.
Two (2) years of clerical/data entry experience, preferably in a customer service-oriented setting.
Detail oriented with excellent telephone etiquette required.
Must be a team player with strong time and stress management skills.
Strong problem solving and conflict de-escalation skill.
Excellent communication and interpersonal skills a must.
Knowledge of personal computer applications required.

Nice To Haves

Additional customer service experience may be substituted for clerical experience at management’s discretion.

Responsibilities

Uses, maintains, and safeguards all department-issued equipment, including tools, monitoring devices, and security hardware.
Installs, repairs, and maintains electronic and mechanical access control systems in accordance with departmental guidelines and applicable regulations.
Completes assigned projects in alignment with departmental policies and New Jersey state laws.
Follows scheduled work assignments and prioritization as directed by the Access Control Manager.
Responds promptly and effectively to routine and emergency service calls.
Accurately completes Access Control Request Forms, work orders, and daily activity logs.
Assists the Access Control Manager in managing and tracking inventory of departmental equipment and supplies.
Supports departmental efficiency by arriving on time, completing assignments promptly, and maintaining strong attendance.
Prepares detailed reports and maintains clear oral and written communication with staff and supervisors.
Adheres to day-to-day operational standards and procedures established by the department.
Understands and adheres to University Hospital’s compliance standards as they appear in University Hospital's Corporate Compliance Policy, Code of Conduct, and Conflict of Interest Policy.
Keeps abreast of all pertinent federal, state, and University Hospital regulations, laws, and policies as they presently exist and as they change or are modified.